Publicat 20 Sep 2019 | Reactualizat 18 Oct 2019 | Expiră 21 Oct 2019

Junior Client Manager

2 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

The Junior Client Manager owns the operational running of a portfolio of clients from a service delivery perspective. They champion the Client internally to ensure a market leading service experience that surpasses Client expectations.

The Junior Client Manager will work in support of the Client Manager to deliver the operational client plan for each Client and is accountable for Client satisfaction of our services, acting often as a point of escalation. They will work alongside Thomsons Delivery teams on a vast range of BAU activities for our clients, to ensure our Client Managers are able to focus on delivering to the team’s Revenue, Retention and Relationship targets.

Descrierea jobului

The role and your mission :

  • Develop a close working relationship with key stakeholders at the Client to provide Client Management support throughout the Client journey;
  • Support the Client Managers of the Corporate pod in the UK on a range of clients;
  • Ensures that Client Retention, Pulse and Revenue targets are achieved by providing organized, timely, client focused support to the Client Managers;
  • Proactively work with all Thomsons delivery teams (such as Solutions Delivery, Darwin Service & Support and all Consultancy Teams) to ensure all team members deliver to the client;
  • Proactively manages communications with clients such as Darwin upgrades/enhancements, legislative change, company events and marketing materials;
  • Ensures all actions, issues and projects are appropriately managed and communicated via action logs, scoping documents and regular Client calls;
  • Question & listen to Clients to identify problems and create and implement appropriate solutions;
  • Acts as the Client champion internally. Owns Client issues to resolution and is accountable for all client issues.
  • Assists with the completion of all Client Benefit Selection Window Planning and all annual milestone tracking to ensure we deliver and report achievements to our Clients.
  • Help the Client Manager prepare for Client meetings and follow-up actions.
  • Proactively look for opportunities to improve the Clients’ service experience and maximize their Pulse score
What skills and value will you bring:
  • Excellent command of English language
  • Experience liaising with clients in a B2B or B2C role (min. 2yrs)
  • Strong verbal, communication and presentation skills
  • Ability to build strong internal and external relationships
  • A clear drive & ability to work closely with other teams, to deliver to our Clients
  • The ability to concurrently work on several Clients and juggle multiple priorities when under pressure
  • Bachelor’s degree or combination of education and experience required
  • Good knowledge of Excel
Our PINK benefits and culture:

A fail-friendly environment that encourages learning and initiative
A yearly budget and the opportunity to build your own flexible benefits package
Work as part of a geographically distributed team, with colleagues in UK and Singapore
Fast-paced, agile work environment and the opportunity to work with our impressive clients

Descrierea companiei

Thomsons Online Benefits will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website.


There’s nothing ordinary about Thomsons Online Benefits :)

Our passionate PINK culture, benefits expertise, collaborative partner ecosystem and our innovative technology are as extraordinary as our people. Our people, power the rocket ship that is our Darwin™ product – a cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies.

500+ Thomsons People are devoted to helping HR and reward professionals to deliver impactful, cost effective benefit schemes, whilst enabling their employees to engage with their benefits, throughout their lives. We work with the world’s leading employers to maximize the power of Darwin™ in over 85 countries and around 25 languages

If you wish to apply directly please send us your detailed English resume at:

For more information please visit our careers website:

Junior Client Manager  -  Thomsons Online Benefits

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