• University degree or terminal year, with a technical major, such as engineering or computer science
• Good IT knowledge and passionate about software architecture and troubleshooting
• Basic knowledge in Windows Server, Networks, ADS, Domains, Terminal Server, VMs, Database servers, preferably MS SQL
• Fluent in English
• Good analytical skills
• Good communication skills (written and verbal) and client oriented
• Reliable , motivated and good humored
• Flexible, hands-on, independent
• Result and customer oriented
• Systems Administration/System Engineer experience is a plus
• Basic knowledge in scripting and/or programming (PowerShell, VBA, C#) is a plus.
You will support the implementation process of different ORTEC solutions for customers in transport & distribution, retail, oil and gas industry inside and outside Central &Eastern Europe.
You will have a good understanding of ORTEC solutions framework assisting project teams with technical issues, hardware specifications, network administration and set-up, virtual machines, performance issues, different investigations and route cause analysis.
You will support the implementation team with installations of our products at customers (via remote connection or onsite), pre- and post-installation checks, patching, database and configuration restores, documentation creation, maintenance of knowledge portal, solve network and hardware issues externally and internally.
You will achieve your results by being a reliable technical application specialist, motivated, well-organized Operations and Support
Responsible for ORTEC software installations
Prepare servers for ORTEC software installations (installation/validation of prerequisites, validation of hardware/OS configuration)
Collaborate with customers for establishing communication protocols, network configuration.
Perform hardware estimations in correlation with the customers’ specifications
Perform performance tests on the ORTEC environments
Configure environments for optimal performance
Monitor performance and take all the necessary measures for preventing issues on ongoing projects
Apply regular patches for ORTEC solutions
Prepare technical documentation for customer (installation, configuration) and internal use (handover to maintenance)
Ensure technical support for customer and implementation team throughout the project
Investigate technical and performance issues, escalate when needed and follow-up until the issues are solvedCreates a good bounding and collaboration with the team
ORTEC is one of the largest providers of advanced planning and optimization solutions and services. ORTEC’s products and services result in optimized fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting, logistics network planning and warehouse control. ORTEC offers stand-alone, custom-made and SAP® certified and embedded solutions, supported by strategic partnerships. ORTEC has over 1,800 customers worldwide, 800 employees and offices in Europe, North America, South America and the Pacific Region. ORTEC Central and Eastern Europe serves the ORTEC customers in the CEE region and is headquartered in Bucharest, Romania.
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