Publicat 05 Nov 2020 | Reactualizat 03 Dec 2020 | Expiră 06 Dec 2020

Jr. Dispute Resolution Specialist (14:00 - 22:00)

19 posturi |  Aplicare externa
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Candidatul ideal


  • Education: University studies;
  • Experience: 1-3 years in AR/ collection (preferred);
  • Language skills: Fluency in English is a must (verbal and written);
  • Strong communication and interpersonal skills;
  • Strong analytical and problem-solving skills and keen attention to detail;
  • Must have positive attitude and focus on customer-service;
  • Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure;
  • Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint;
  • Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus;
  • Ability to set priorities/initiatives to complete daily work and guide junior collectors;
  • Ability to handle large volume of email communications and phone calls.

Key competencies:
  • Analysis, Solving Problems and Making Decisions;
  • Building and Maintaining Strong Relationships;
  • Able to prioritize and work with ambiguity;
  • Drive and Sense of Urgency;
  • Achieving Outcomes and Optimizing Processes, Procedures and Practices;
  • Establishing Effective Teamwork;
  • Effective Time management.

Descrierea jobului

Key responsibilities:

  • Suport the activity of the collectors - create analysis, provide guidance, direction on next steps and issue resolution.
  • Re-start efforts on collections that are outside the typical cases and have been set aside by collectors.
  • Be autonomous in decision-making based on existing guidelines and business needs.
  • Timely research, identify and accurately submit all customer-specific documentation requirements to secure payment.
  • Timely act upon the resolution of identified customer disputes by working with external and internal parties, leading the resolution efforts and preparing the analysis.
  • Support Legal department with ad hoc analysis and documentation in escalated commercial disputes.
  • Uses multiple systems for tracking, information gathering.

Descrierea companiei

VERTIV is a global leader in delivering the hardware, software, analytics and ongoing services customers rely on to enable their vital applications to run continuously, perform optimally and grow with their business needs. VERTIV solves the most important challenges facing today's data centers, communication networks, commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network.
We design, provide and service global critical infrastructures that is helping the world to be always UP and Running. We maintain critical buildings (hospitals, railways, airports, financials, underground, stadiums) and support international businesses to make sure the power is always ON. We are here to enable you to always communicate with your family, friends & coworkers worldwide. We are ONE team within a Global structure sharing the big picture and creating a higher impact in a dynamic world. As employees we OWN our personal development and we believe in open communication across the organization, continuous development and appreciation.

Vertiv is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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Jr. Dispute Resolution Specialist (14:00 - 22:00)  -  Vertiv Group Corp

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