Candidatul Ideal
Qualification:Any Undergrad / Grad / Post Grad – English language skillsets (at B2 Level)
Travel Experience Preferred
Excellent communication Skills verbal & written
Good Computer and Operating System skills
Travel Experience Preferred
Excellent communication Skills verbal & written
Good Computer and Operating System skills
Descrierea jobului
Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage – EMD and Seats.
Updating all relevant systems providing appropriate notes when required.
Queue placements of BID/Bookings to relevant data queues for further action.
Engage with Team Leads, Trainings and QA to develop skills, understand and deliver team goals.
Liase with all relevant departments to resolve customer issue.
Monitor and action assigned queue
Perform all duties within team and personal targetsJob Responsibilities:To process training & complete certification as per client specification
Utilise skills and knowledge to respond to all calls received & ensure one time call resolution and respond to emails
To provide excellent customer service to the customers & Travel Agents
Adhere to standard operating procedures as set by the process
Attend briefings, training / refresher sessions & meetings as required
Knowledge Assessment Tests to be cleared with a score of 90%
Maintain accuracy of information shared and documented
Meet set targets.
Minimise losses to the Company through due diligence.
Updating all relevant systems providing appropriate notes when required.
Queue placements of BID/Bookings to relevant data queues for further action.
Engage with Team Leads, Trainings and QA to develop skills, understand and deliver team goals.
Liase with all relevant departments to resolve customer issue.
Monitor and action assigned queue
Perform all duties within team and personal targetsJob Responsibilities:To process training & complete certification as per client specification
Utilise skills and knowledge to respond to all calls received & ensure one time call resolution and respond to emails
To provide excellent customer service to the customers & Travel Agents
Adhere to standard operating procedures as set by the process
Attend briefings, training / refresher sessions & meetings as required
Knowledge Assessment Tests to be cleared with a score of 90%
Maintain accuracy of information shared and documented
Meet set targets.
Minimise losses to the Company through due diligence.
Descrierea companiei
WNS Global Services is a recognized leader in business process outsourcing (BPO).
We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!
