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We are looking for a contractor who:
1. Is available for 8 hours per day.
2. Has worked in a customer service setting or a similar customer-satisfaction job.
3. Has a solid command of the Italian or German language.
4. Has 80% or more English for training and internal communication purposes.
5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard.
You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net
6. Windows environment:
We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original.
7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.
We are customer service call center with Head Quarters in California, US and San Jose, Costa Rica. we have been operating independently since 2007 and successfully contracted remotely.