Publicat 14 Iul 2021 | Reactualizat 31 Iul 2021 | Expiră 13 Aug 2021

Italian Customer Operations Representative

1 post

Candidatul ideal

  • Native level or fluency in Italian and excellent command of English, both verbal and written.
  • Excellent communication and customer focus (both verbal and written).
  • Good working knowledge of the Support key functions, procedures, and policies.
  • Problem-solving, investigative and multi-tasking skills with the highest attention to detail.
  • Willingness to work outside of setting business hours – for example, late nights and weekends.

Descrierea jobului

Maintain the highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, gameplay, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering, and Under-Age prevention checks with external agencies.

  • Perform conversion/retention efforts through promotions, events, bonus offers, and various outbound projects via telephone, chat, and email.➢ Handling all customer-related queries via all contact channels (telephone, chat, and emails) and escalate sensitive cases according to set procedures.
  • Analyze and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.
  • Perform daily documents checks and deal with negotiations, legal threats, prevention of chargebacks, and settlement on member accounts as required by both lines of business.
  • Carry out daily AML and Under-Age checks and take appropriate actions as required.
  • Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
  • Work as part of the Italian Team alongside the Italian Team Leader, Supervisors, and Fraud/Support Teams in the relevant operational location.

Descrierea companiei

SparkWare Technologies an 888 company is a software development center operating in Romania since 2013 as part of a multinational listed group, developing products and solutions in the online entertainment domain.

SparkWare Technologies provides an end to end offering including an online platform infrastructure, backend, back-office tools, payment processing, CRM, risk management, and multiple SW clients using various technologies such as HTML5 .Net/ C#, C++, etc.

We are a dynamic, creative, and quality-oriented company providing our employees with a challenging and rewarding experience with plenty of opportunities for both internal and external training and a culture that encourages experiencing with different technologies and a possibility of working on different aspects within our solutions range.


Italian Customer Operations Representative  -  888sparkware

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