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Native level or fluency in Italian and excellent command of English, both verbal and written.
Excellent Communication and customer focus (both verbal and written).
Good working knowledge of the Support key functions, procedures and policies.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Willingness to work outside of set business hours – for example late nights and weekends
Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.
➢ Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
➢ Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
➢ Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.
➢ Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
➢ Carry out daily AML and Under-Age checks and take appropriate actions as required.
➢ Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
➢ Work as part of the Italian Team alongside the Italian Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.
SparkWare Technologies an 888 company is a software development center operating in Romania since 2013 as part of a multinational listed group, developing products and solutions in the online entertainment domain.
SparkWare Technologies provides an end to end offering including an online platform infrastructure, backend, back-office tools, payment processing, CRM, risk management, and multiple SW clients using various technologies such as HTML5 .Net/ C#, C++, etc.
We are a dynamic, creative, and quality-oriented company providing our employees with a challenging and rewarding experience with plenty of opportunities for both internal and external training and a culture that encourages experiencing with different technologies and a possibility of working on different aspects within our solutions range.
Compania aceasta caută candidați cu un anumit set de abilități. Acest test îl va ajuta pe angajator să aleagă cea mai potrivită persoană pentru job. Testul va fi în engleză sau în limba străină pentru care aplici și e posibil să conțină și un scurt video test.
Îl poți completa acum sau oricând în următoarele 24 de ore. Vei găsi linkul către test și în contul tău. Întrebările se vor schimba de fiecare dată când accesezi linkul.
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