IT Support

Oraș de lucru
Tipul job-ului
Salariu 705 - 1210 RON
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

Job Competencies:
  • Knowledge of ITIL Service Delivery (procedure concerning to incidents, problems and administration of changes
  • Troubleshooting skills and experience in solving LU, reset PWD and transmitting messages
  • Troubleshooting skills and applications shrink-wrapped (MS office, Adobe etc.)
  • Capacity of synthesis
  • Preferably knowledge of MAC devices
  • Troubleshooting skills for VPN connectivity, dial-out, wireless routers
  • Register with knowledge of active addresses, controllers etc.
  • Exposure of instruments of password resetting
  • Previous experience in technical support shall be preferred.
  • Previous experience in IT support in Corporate environment and/or other functions of great sensitivity referring to clients.

Descrierea jobului

Tasks, Attributions, Activities:
  • Management of tickets (working orders) according to the performance indicators and SLA (Service - Level Agreement) established at a process level: Responsible for the creation of work tickets/allocation /division on categories/ prioritization/monitoring/escalation/conclusion and obtaining of the feedback.
  • Managing phone calls received from the customer by the application of the rules and specific provisions communicated to process level
  • Solving the problems of a technical nature and following steps/stages for dealing with specific incidents reported at the level of process; compliance with all parameters and in compliance with the specifications communicated.
  • Preparing MIS incident in accordance with the requirements -Redistributing tickets which have not been resolved (where applicable).
  • Routing/ tracking tickets allocated in the system or with other PRG.
  • Proactive action with a view to effective management of queue (Remedy Queue Management)

Descrierea companiei

Collabera is ranked among the top 10 Information Technology (IT) and professional staffing firms in the U.S., with more than $600 million in sales revenue and a global presence that represents approximately 14,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

To know more about Collabera, please visit us on www.collabera.com.

Publicat 5 mai 2022 Reactualizat 19 mai 2022 Expiră 4 iun. 2022
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