IT Support Technician

Quantic Lab SRL - 1 poziție
Oraș de lucru
Tipul job-ului
Departamente
Salariu Nespecificat
Limbă străină
Industrii
Permis conducere Nespecificat

Candidatul Ideal

• Good spoken and written English is mandatory
• Good communication and inter-personal skills, with a positive, calm attitude and oriented towards identifying solutions and solving problems
• At least 1 year experience of providing hardware/software support in a similar position
• Basic knowledge of IP Networking and related services (DNS, DHCP, Firewall, NAT, VPN)
• Good knowledge of computer systems, both in terms of hardware and software
• Strong knowledge of Desktop Windows Operating Systems
• At least basic knowledge of Linux and APPLE MAC OS Operating Systems
• Strong knowledge of desktop applications, like MS Office suite and alternatives, browsers, Antivirus software, etc
• Basic knowledge of Windows Server OS
• Basic knowledge of Linux Server OSes and services like HTTP Servers
• At least basic understanding of email systems
• Ability to write and maintain IT documentation e.g. FAQ etc
• Able to work under pressure and to tight deadlines
• Strong analytical skills and ability to prioritize tasks
• High level of attention to detail
• Must be self-motivated with the ability to handle changing priorities, different personalities, and multiple tasks simultaneously
• Ability to assimilate new knowledge
• Should be passionate about IT, especially new hardware and software

Descrierea jobului

• Provide 1st & 2nd level support for company users, analyzing and resolving possible causes of hardware/software problems on a wide variety of devices (PC Desktops, PC Laptops, MAC computers and laptops, Linux PCs, Smartphones, Consoles, Printers)
• Configure, assemble, disassemble and perform general maintenance on Computer Systems
• Install, configure and perform general maintenance on a wide variety of Operating Systems (both desktop and mobile) and software programs
• Relocating user workstations
• AD user administration, Security group management
• Perform basic network configurations and troubleshoot basic networking issues
• Manage Helpdesk tickets and follow-up with other support staff, raise issues to the next level of support
• Enter data into various databases
• Perform user configuration in various databases, like Bugzilla, Redmine, TestLink, etc
• Perform inventory of various Hardware and Software assets
• Perform other duties as assigned

Descrierea companiei

Established in 2006, Quantic Lab is an outsourcing company specialized in all-platform high quality testing solutions. With over a decade of experience, Quantic Lab is one of the leading European outsourcing companies, contributing to the release of thousands of projects worldwide (websites, games, edutainment software, business application and more). We are known as a trustworthy QA Business partner and maintaining our good reputation is a lifelong company goal.

We take pride in our work and our business relationships, and we are grateful to our veteran teams for always aiming to impress our clients and being passionate about QA.

Located in Cluj-Napoca, the capital of the region Transylvania, one of the biggest cultural and university centers of Romania, the testing lab is a modern facility equipped with the latest technology.
Publicat 18 oct. 2021 Expiră 17 nov. 2021
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