Publicat 06 Oct 2020 | Reactualizat 27 Oct 2020 | Expiră 05 Nov 2020

IT Support Technician with French and English - Iasi Office

3 posturi

Candidatul ideal

What we think you’ll need to be successful:
• Good French and English spoken and written skills (min. B2 level of French, and min. B1 of English);
• Ability to integrate and work in a team;
• Solution focused and outside thе box type of mentality;
• Ability to adapt fast to new scenarios;
• Excellent client-facing skills;
• Availability to work in shifts (5 days/week, Monday to Sunday)
• Ability to diagnose and resolve basic technical issues.

Descrierea jobului

• Serve as the first point of contact for customеrs sееking tеchnical assistаncе over thе phone or email;
• Pеrform remotе troubleshooting through diаgnostic techniques and pertinent quеstions;
• Dеtеrmine the best solution based on the issue and details provided by customers;
• Walk the customer through the problem-solving process;
• Direct unresolved issues to the next level of support personnel;
• Provide accurate information on IT products or services;
• Record events and problems and their resolution in logs;
• Follow-up and update customer status and information;
• Pass on any feedback or suggestions by customers to the appropriate internal team;
• Identify and suggest possible improvements on procedures.

What we offer:
• Competitive salary based on experience and performance;
• Supportive working climate with flexible work practices;
• Real opportunities to grow within the team, but also in the company (IT area)
• Transportation fees covered by us, during the nightshifts :)
• Boardgames, relaxation area at the office;
• Coffee, fruits and pizza at the office;
• Sport facilities (7 Card - 39 RON);
• Regular awesome team events;
• Christmas party;
• Lunch tickets;
• Health insurance;
• A+ class office environment.

Descrierea companiei

About us:
Feel IT Services offers web design and development services, desktop and mobile solutions, managed services and maintenance support to medium range customers located in areas like France, Belgium, Switzerland, Singapore and Malaysia.
With headquarters in Paris and a strong, ambitious R&D and Support Team based in Iasi, Romania, and Chisinau, Moldova, we can add real value to the projects, both in development and maintenance.
Our mission is to help our customers to become more profitable in their IT projects.
We develop a healthy culture based on: Quality, Flexibility, Transparency and Respect.

IT Support Technician with French and English - Iasi Office  -  Feel IT Services

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