Publicat 13 Iun 2019 | Reactualizat 20 Iun 2019 | Expiră 13 Iul 2019

IT Support Specialist (German speaker)

1 post

Criterii de selecție

  • Cunostințe de limba engleză, germană

Candidatul ideal

• Fluency in German & English (both written and verbal)
• Good General IT Knowledge
• Problem solver orientation
• Very good analytical skills
• Excellent communication and listening skills (both written and verbal)
• Strong communication and teamwork skills
• Team player
• Eagerness/willingness to learn
• Fast learner
• Ability to perform under pressure
• Ability to multi-task
• Ability to work in shifts

Descrierea jobului

• Providing initial remote technical software & hardware support to clients
• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates
• Make sure the process conformity and SLAs are accomplished

Working hours:
Monday through Friday, 7:30 am until 10 pm;
Saturday, 7:30 am until 4 pm (rotation)

Descrierea companiei

Yoursoft Alternative offers IT services since 2009 with various core areas to both its international and national middle range and major customers.

IT services: Microsoft Services, Software Packaging/ IT Consulting, Business Consulting, Software Development.

In addition, we are also available to our customer in the areas of Application Compatibility Management and Security Management.

IT Support Specialist (German speaker)  -  Yoursoft Alternative