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• High School/Bachelor degree
• Proficiency in German/French & English
• Basic customer service will be acceptable
• Attention to details
• Ability to solve urgent matters and work under pressure
• Previous experience in a call centre / transaction or customer service process would be an advantage
Responsibilities - Cloud Support Engineer with German or French
• Handle support cases
• Connect with customer by phone/email/chat
• Deliver and implement a solution
• Educate the customer on product usage
• Collaborate with various teams internally and externally, work in common to resolve customer issues
• Prioritise customer experience
Responsibilities - Order to Cash with German or French
• Management of all incoming requests / orders
• Addressing all written / verbal requests and complaints received from the Customer
• Process improvements proposals / implementation
• Manages Customer relationship through providing daily operational support
• Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
• Keeps Customer informed of progress at all stages
• Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
Responsibilities - Customer Support with German or French
• Fluency in German/French and English
• Knowledge of Windows clients (7,8,10) is preferable but not mandatory
• Knowledge of messaging clients is preferable but not mandatory
• Previous Technical Support or Customer Support experience would be an Pleasant and positive attitude
• Christmas bonus
• medical services
• life insurance
• MyFlexBen Program – a flexible program based on which each employee will have the opportunity to monthly customize the package by accessing a large variety of benefits available to be ordered via an online platform:
• Private Pension Plan;
• Learning and development opportunities (including foreign languages trainings);
• Meal Vouchers & Gift Vouchers
• Tourism Vouchers & Tourism offers in Romania;
• Smart experience (Skydiving, Archery, Horse-riding, Lasertag, Escape Room, etc);
• Transportation (Bus/Subway subscriptions, gas station cards etc)
• Special offers vouchers & products (Children&Parents, Sport&Wellness, Telecom&IT, Fashion, Hobby, etc).
Why use Recruitment Agency
• You will be contacted within 30 min of your application
• You are given extra support in preparing for interviews
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You don’t have to face the situation where company do not reply to you for days.
• All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
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