IT Support Analyst with German

We are looking for an ambitious, self-driven IT Support Analyst with German language skills to join Computacenter’s Global Team. The main responsibility involves managing tickets for missing devices for a big client in Germany.

- Processing tickets in the ServiceNow tool
- Ensuring the end-to-end customer experience and providing a single point of contact for the customer
- Interacting with the users via phone/e-mail enquiring about the status of missing devices
- Contact the user’s Direct Manager with the case Report the missing devices to Security

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and global revenue of £5.05 billion. We work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities, and strengths who want to live our shared values of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #Winningtogether