IT Application Support - Workplace

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Candidatul Ideal

Your life at Ubi

The role of the IT Application Specialist is to autonomously support end-users on incidents related to applications and maintain communication through the troubleshooting, technical analysis and also offering support to the Business Analyst team, liaising with the development team.

He/she provides functional support and guarantees to his internal clients the good functionality of several IT applications. The responsibilities of this job are mainly focused on providing functional support for internal customers, with focus on Workplace functional area.

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Your main mission
  • Perform functional and basic technical analysis on the assigned support tickets and handle the communication with the users and developers
  • Have a good understanding of the integrated IT systems
  • Contributes to the creation and maintenance of functional documentation and end-user documentation
  • Demonstrate ability to analyze the business and technical impact of the solutions proposed
  • Delivers functional support to existing business users, investigates, and resolves application errors
  • Collaborate closely with Support Developers to identify the best solutions for bug corrections or developments in the requested deadlines

The professional value you bring
  • Extended previous expertise within application support on international IT projects
  • Knowledge within technical analysis and functional support area
  • Previous experience within multicultural work environment
  • Functional knowledge on Workplace tool
  • Fluency in English, French knowledge is a plus
  • Nice to have: experience within ServiceNow tool or any other ticketing tool, SQL knowledge

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About us
Ubisoft’s team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. This ambition is very much embedded into our work here, at Ubisoft Romania, where we create games that reach millions of people worldwide. We’re working with top global Ubisoft studios on creating worlds that shape the entertainment industry - from Assassin’s Creed and Tom Clancy's Ghost Recon, to Watch Dogs, Just Dance and other exciting projects, yet to be announced. We are driven by the work we do and inspired by the fun we have while doing it!

We’re an equal opportunity employer and we believe that diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.

Our colleagues from the IT department engineer and deliver reliable services & products for Ubisoft’s game development teams and for our player communities, as well as developing apps for internal, world-wide use.

Publicat 26 ian. 2022 Reactualizat 25 feb. 2022 Expiră 25 feb. 2022
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