IT Application Support Engineer, Brasov

Hiperdia SA - 2 poziții
Oraș de lucru
Tipul job-ului
Nivel carieră
Salariu Nespecificat
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Candidatul Ideal

Who we would like to welcome in ou team:

The ideal candidate needs to be a professional L1 IT Application Support Engineer with a passion for excellence. In this role, our future colleague will provide, where needed, the necessary know-how to identify, implement and maintain the IT Application Support for all Application Services as per SLAs agreed with IT DEMAND/CIO.
The IT Application Support Engineer will ensure also the supervision, administration and configuration of IT equipments in accordance with internal rules and procedures of Affidea.

What we need you to have - DESIRED SKILLS / REQUIREMENTS / Qualifications:
  • University Degree - Computer Science or related
  • Ability to handle well multiple tasks under tight deadlines and prioritize them;
  • Very good interpersonal and comunication skills / good common sense;
  • The ability to self-start and work independently in a fast-paced environment
  • Excellent team player spirit
  • Excellent verbal and written communication skills, with the ability to interact and effectively communicate with both technical and non-technical professionals;
  • English skills, both written and verbal, are mandatory
  • General IT Engineer support experience of minimum 2 years, L 1 support; L2 support experience is a plus;
  • Troubleshooting skills with multi-threaded applications (debugging, analysing, troubleshooting);
  • Working experience/knowledge on Microsoft server ecosystem: Active Directory, Exchange, SharePoint, MSSQL and relevant depended services / VMWARE

Descrierea jobului

What we need you to perform - RANGE OF DUTIES:
  • Gather complete and accurate information on the nature, complexity, impact and urgency of issues and accurately record all information in ITSM software.
  • Take ownership and resolves issues via telephone, email, or in-person, meeting or exceeding stated Service Level Agreement (SLA) timeframes.
  • Provide initial triage with the goal to handle and resolve more issues over time with familiarity/skillset.
  • Clearly communicate technical responses to customers ensuring the understanding of the steps needed for the resolution.
  • Work closely with the Capability management for issues that require escalation. This includes detailed review of previous troubleshooting steps, workflow process, error messaging and testing.
  • Provide assistance to Infrastructure Services, Security Services and other IT SUPPLY teams as needed.
  • Research existing knowledge base articles, issue tracking system, and product documentation for existing answers to known issues resulting in increased first and second level closure rates.
  • Actively contribute to the knowledge database through the creation of articles when unknown issues are resolved.
  • Provide a positive customer experience for every customer contact.
  • Maintain an in-depth understanding of our Application Portfolio, support protocols, customer contact software and departmental procedures.
  • Consistently display an enthusiastic, positive, and professional attitude in both words and actions.

Descrierea companiei

Cine suntem:
Alatura-te echipei Affidea !

1.000.000. Acesta este numarul de pacienti care ne-au trecut pragul in decursul unui an. 1200 este numarul profesionistilor care fac parte din echipa Affidea si care prin preocupare, integritate si respect mutual reusesc sa rasplateasca increderea pe care pacientii si doctorii o pun in mainile noastre.

Cautam pentru Affidea oameni curajosi, curiosi si care progreseaza constant prin idei noi si inovatii, fiind mereu in cautare de modalitati mai bune de a isi ajuta pacientii si colegii.

Lucram impreuna in permanenta pentru a oferi cea mai buna ingrijire medicala posibila.

Cateva informatii despre noi:

· Affidea face parte dintr-un grup elvetian ce are o experienta indelungata in domeniul sanatatii. La nivel European 7500 angajati isi desfasoara cu profesionalism activitatea in 15 tari din Europa si 280 de Centre Medicale.

· In Romania, avem 36 de centre medicale, in 19 judete deservite de peste 150 de echipamente medicale de inalta performanta

· 50% dintre centrele ce au primit 5* prin EuroSafe Imagine Wall of Stars sunt detinute de reteaua Affidea; printre acestea se regaseste si Affidea Fundeni

· Suntem in permanenta cautare de noi oportunitati de business care sa ne ajute sa crestem

Despre spiritul Affidea:

· La Affidea punem prioritate pe nevoile, sentimentele si emotiile pacientilor, colegilor si tuturor celorlalte persoane care fac parte din ecosistemul ingrijirii medicale.

· Suntem interesati de dezvoltare profesionala continua; credem in avantajele tehnologice de ultima ora si le punem la dispozitia personalului nostru pentru a crea un mediu de lucru dinamic, competitiv in care dezvoltarea personala aduce valoare afacerii pe care o dezvoltam

· Avem o cultura bazata pe incredere, integritate si respect mutual. Lucram in echipa!

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Publicat 28 ian. 2022 Reactualizat 25 feb. 2022 Expiră 27 feb. 2022
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