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Experience: 2-3 years minimum as technical support specialist
Sector of origin: only HVAC
Educational level: Technical high school diploma or technical bachelor degree
Languages: Romanian native language and English level B2 (or Italian)
Ideal place of residence: BUCAREST
Geographical and temporal flexibility
Availability to periodic transfers in Romania and Italy
Computer skills: good command of Microsoft Office, experience using CRM is a plus.
Supervise the technical assistance service within the set time frame by taking care of the analysis and resolution of assistance requests and of the billing part
Provide support to service centers regarding technical problems and the use of the provided software
Organize and carry out training courses for technical assistance centers
Organize and carry out training courses for the customer's sales network and for our customers’ customers
Report the cross-selling needs that emerge from the sales outlets
Support customer sales outlets on the functioning and use of products by identifying solutions and guaranteeing assistance
Manage technical and commercial complaints
Collect information related to the satisfaction of the customers
Share the problems encountered to the company in order to improve the new product versions
Deal with the eventual repair of the product and with the resolution of return requests and reports problems on technical assistance repair data
Fondital, leading company in the production of aluminium radiators, boilers, and heating systems with particular attention to energy and the use of renewable energy sources, within the continuous expansion of the commercial organization in ROMANIA, is looking for an experienced figure in the HVAC market to widen its sales and support structure.