Publicat 06 Apr 2021 | Reactualizat 06 Mai 2021 | Expiră 06 Mai 2021

Infrastructure Support Engineer

2 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

  • Advanced technical knowledge and exposure to Office 365 and Azure;
  • Working experience with MS Exchange 2016, Citrix Xenapp 6.5, 7.1.x, Virtualization (VMware 6.5 & Hyper-V) ;
  • Advanced technical knowledge of MS Windows Server 2012, 2016, 2019;
  • Strong knowledge of the ITIL processes;
  • Other desired proficiencies: Sharepoint, Intune, PowerShell.

Descrierea jobului

Main responsibilities:

  • Adherence to SCC/Atradius processes and procedures;
  • To deal with customer requests in line with Service definitions and SLA’s;
  • Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager;
  • Maintain an in-depth knowledge of industry standards relevant to the role;
  • Review and update SCC’s internal knowledge base;
  • Ownership of support calls within the Event Management Tool;
  • Providing regular updates to both the customer and the Service Desk of open events;
  • Management of information relating to customer incidents or service requests and the effective communication of progress of such events to all stakeholders;
  • Suggesting and providing IT solutions to business and management problems;Prove attention to details in recording and classifying all incoming technical incidents.
Main requirements:
  • Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff;
  • Advanced English language skill – very good verbal and written skills;
  • Identify the work required and organise, facilitate and / or perform the work with only limited guidance from line management;
  • Good analytical skills, structured and methodical approach;
  • Highly organised, with the ability to plan ahead for short to medium term objectives;
  • Commitment to Quality Standards and continuous improvement;
  • General networking knowledge;Willing to be constantly up to date with technology standards – Self-study.

Descrierea companiei

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe.

We serve over 2,500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.


*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679). Further details about our Data Protection Policy can be found here: http://sccintranet/uk/gdpr-information/.

We are SCC – great things happen when we work together!

Expirat
Infrastructure Support Engineer  -  SCC Services Romania

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