Publicat 25 Mar 2021 | Reactualizat 22 Apr 2021 | Expiră 25 Apr 2021

Incident Management Officer with German in Brasov

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Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

This role implies permanent work from home in Brasov.

Are you the right fit for the job?

  • You are fluent in German & English;
  • You are familiar with MS Word, MS Excel, MS Outlook;
  • You are a team player with good communication skills;
  • You are self-motivated, with a positive attitude and approach;
  • You can solve urgent matters and work under pressure;
  • You are responsible in a work environment.

Descrierea jobului

  • Oversee all technical incidents reported by the customers assigned to your portfolio through several ticketing tools;
  • Follow the incident life cycle from capturing the business impact, performing triage to assign the incidents to the correct technical Teams and ensuring that the issue is resolved in timely manner according to our SOPs;
  • Act as a point of contact for customer requests and coordinate internally within multiple departments to ensure a positive support experience;
  • Participate in calls with the Customer Success Account Managers to share relevant operational health and support trending insights to improve customer experience and follow-up on actions in calls with customers;
  • Create reports on demand depending on business requirements and necessities;
  • If needed, you might travel for client visits on site.
What’s in it for you?
  • Gain access to an extensive curriculum of training including German language courses and rejoice the guidance of your career counselor, mentors and people advisors;
  • Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
  • Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
  • Opportunity to be involved in sports activities and volunteering initiatives.

Descrierea companiei

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.

Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

Consulting

Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1

Technology

Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1

Digital

Cluj-Napoca - Sigma Business Center, Republicii St., No. 109 Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A

Operations

Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1 Timisoara - City Business Centre, Brediceanu St., No. 10 Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C

Expirat
Incident Management Officer with German in Brasov  -  Accenture

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