Publicat 14 Iun 2019 | Reactualizat 12 Iul 2019 | Expiră 15 Iul 2019

Inbound Coordinator

1 post
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

  • Language skills - English spoken and written
  • Intermediate MS Excel
  • Ability to work across several platforms simultaneously
  • Team oriented both within Inbound and the extended Client's Community
  • Work effectively under pressure through the prioritisation of tasks
  • ​High external focus ensuring the customer is effectively assisted and ultimately satisfied

Descrierea jobului

The Inbound role is the primary interface within the business between new and existing customers and our sales channels. The role is the first point of contact via our Client's Demand Generation sources across several organisations operational regions and is a fundamental activity in maximising our Return on Investment.

Job Specifications:

  • Receiving leads and queries for Direct and Indirect customers via digital formats
  • Validating lead/contact requests, ensuring accurate contact and lead detail acquisition
  • Effective distribution of leads or queries in a timely manner to the relevant sales channel, account owner or internal business organisation
  • Maintain all lead queues to achieve high performance
The Inbound role requires:
  • Excellent telephone manner and listening skills
  • Excellent attention to detail and multi-tasking ability
  • The ability to relate to customers in a professional and courteous manner
  • Ability to navigate through multiple computer applications with speed and accuracy
  • Ability to work with customers to resolve enquiries
  • Provide troubleshooting assistance to customers
  • Gather information, research/resolve enquiries
  • Communicate appropriate options for resolution in a timely manner

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.


Inbound Coordinator  -  HCL Technologies Ltd.

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