EDUCATION AND EXPERIENCE
· Bachelor’s Degree or Equivalent in Education & Experience preferred.
· English C1 or above is a must (written and spoken)
§ Working experience on any Industry standard or proprietary ETL tool or on any Payroll/Benefits work stream HCM IT systems
§ Business to business client service interface experience with a human capital management functional area expertise and/or a product/feature expertise, as well as strong client requirements gathering skills.
§ Preferred experience in relevant industry, as HRIS practitioner and/or with system implementations.
§ Must be proficient using Microsoft Office and have working knowledge of various operating systems.
§ Experience communicating to all levels of associates across various media (email, telephone etc).
KNOWLEDGE AND SKILL REQUIREMENTS:
Strong analytical skills
Problem solving skills
Strong Service Orientation skills
Able to maintains focus and overcome obstacles to complete work.
Uses time and resources efficiently.
Results-orientation/exceeding client expectations
Domain Knowledge/Technical Competency
Decision Making and Judgment
Project Communications (Internal and External)
Understanding of Products/Applications
Demonstrates of Professional Principles
Excellent oral and written communication skills (persuasion, motivation)
US Working schedule ( Romania time 15:00 PM - 00:00 AM)
Job Summary & Key Objectives:
The Migrations activity is part of the BU US NAS Implementation in the United States of America.
The role is techno-functional in nature, requires strong analytical skills, an aptitude towards learning various ADP HCM products.
The clients are very large companies in the United States implementing our HCM solution.
The Implementation Consultant's objective is the accurate and efficient implementation of the IT solution for the work streams he/she is responsible while understanding the upstream and downstream impacts to the Client's overall human capital management IT solution.
The primary focus of Implementation Consultants is to provide varying levels of implementation services through configuration, analysis, validation, project planning and professional consultative services to Clients to ensure successful IT implementation.
This role requires individuals to work in US day shifts (8 AM to 5 PM EST), however the individual needs to be flexible to work in a 24/7 environment when needed.
ROLES AND RESPONSIBILITIES
- Implementation Knowledge and Domain Expertise:
§ Analyzes, researches and gathers appropriate information on existing Client HCM IT systems as well as on any interface requirements, business process and operational needs. Leverages domain expertise and industry leading best practices in order to provide consultation during business analysis and recommend optimal long term IT solution design.
§ Adheres to standard work, tools, and approaches when implementing Client IT solutions. Stays current and incorporates new approaches, tools and processes timely into work.
§ Collaborates with the Client project team to insure that the impacts of decisions and approaches are viewed across the solution work streams. Has an understanding of dependencies and workflow intersections across the HCM components. Able to talk at a high level about the various components of HCM and the touch points between them.
§ Designs and delivers accurate solution configuration document (that may take different names, depending on respective work stream) that follows standard work best practices and allows for interactive modeling and testing to build Client confidence.
§ Stays current with business industry trends and best practices. Applies to Client consultation and solution recommendations.
§ Prove knowledgeable about ADP’s products and services to recommend these to Clients when appropriate.
- Client Management:
§ Understands Client Business Issues (CBI) and can effectively tie back and explain to the Client how the delivered ADP HCM Solution addresses the CBI's.
§ Influences and guides Client to ADP best practice and standard solution adoption.
§ Builds relationship of trust and credibility with Clients.
§ Is able to speak the language of an HR Practitioner.
§ Ensures that all Implementation outstanding items are resolved timely.
- Project Planning:
§ Understands project scope, timelines and budget and is able to recognize triple constraint risks and addresses or escalate appropriately.
§ Provides status reports and updates to Project Manager and other project team members appropriately.
§ Manages individual work stream work plan and is able to identify risks to plan. Ensure issues and risks are documented and work with team members to resolve.
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.