Publicat 30 Dec 2019 | Reactualizat 20 Ian 2020 | Expiră 29 Ian 2020

Implementation Analyst with German (B2+ level)

1 post

Candidatul ideal

Implementation Analyst with German for Administrative Service

Knowledge and Skill Requirements:

  • An understanding of the client's trade, business and organization (Business administration and human resources)
  • Proactive
  • Project management
  • Time management (three peaks in a year)
  • Good interpersonal skills
  • Good oral and written communication skills: English -- minimum B2 level, German -- minimum B2 level, French is a plus
  • Analytical skills and ability to summarize
  • Organized
  • Rigorous
  • Team player
  • Dynamic and responsive

Join us to #workhappy!

Descrierea jobului

Job Summary:

  • Performs analysis of administrative activities for defining the specifications that meet customer's configuration needs.
  • Implements the administrative offer by following procedures and policies.
  • Collaborates on a daily basis with the Front Office Admin Champion based in Switzerland, the Admin specialist in Tunis and the Payroll specialist based in Pilsen.

Responsibilities:

Coordinates services by implementing the administrative offer, procedures and policies; monitors administrative tasks according to the contract; maintains the level of services done until now.

In this respect, he/she must carry out the following actions:
  • Initiating the first contact with the client after the service is contracted
  • Sending and explaining to the client the purpose of the power of attorney
  • Gathering all useful information required to set up the administrative option such as: policies, third parties, rules, specifications
  • Organizing online accesses and forms (if needed)
  • Presenting the workflow of our administrative process
  • Presenting ADP organisation
  • Being able to explain and guide the client concerning the ins and outs of admin services if not clear at this point of the process
  • Coordinating and transferring the client to the Managed Services team by explaining specificities (in German, English or French)
  • Helping on resolving online access issues received by the admin specialist; identifying issues and always finding solutions. Keeping track of open tickets with third parties
  • Maintaining documentation for existing clients with missing data
  • Creating standard emails in English, German or French to help the admin team on a daily basis
  • Offering the best level of service to customers
  • Maintaining, developing and optimizing standard operating procedures
  • Keeping the front office team updated on a weekly basis
Reports & Performance Metrics:
  • On time delivery of assigned clients, tasks
  • Quality control reports
Training:
  • Swiss legislation
  • SAGE, DECIDIUM, FLEXIFORM, SOP APPENDIX
  • E-LEARNING ON ADP COMMUNICATION TOOLS (SPM, TRANSFER BOX, SIEBEL, MEDALIA, WEBEX)

Descrierea companiei

We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.

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Implementation Analyst with German (B2+ level)  -  Automatic Data Processing (ADP)

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