Good working knowledge of Dutch language minimum C1 level
Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
Proven experience in supporting international customers
Experience working with HR Information Systems / CRM Systems will be a massive advantage
Help Desk Experience is an added advantage
Ability to work in a challenging and demanding environment, alongside other energetic professionals
Technical skills (will be a plus):
Understands Database concept(e.g. relationships from Tables, primary key, fields, etc.)
Payroll Applications (preferably PERMAN or any other payroll tool is welcome)
Good communication skills (with customer Centric focus)
Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits.
Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints.
Undergo Product training, maintain up-to-date knowledge and evolve alongside the iHCM product
Provide helpdesk support and resolve problems to the end user’s satisfaction
Work with implementation and product development teams around the globe to identify and report defects
Work closely with the team and support in training and assessing new recruits
Adhere to ADP standards, policies and methodologies in all areas of business
Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
Monitor Service Desk for tickets assigned to the queue and process them based on priority
Help in continuously improving the support service to maintain a high level of customer satisfaction.
Maintain and contribute to the Knowledge Base library
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.