IA Service Dispatch Coordinator

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Descrierea jobului

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
1. At least 1-year experience with in a client facing role
2. English – proficient level
3. Computer literate
4. Strong leadership skills with the ability to solve problems quickly and
efficiently
5. Ability to identify and constructively make recommendations regarding
operational improvements
6. A positive attitude and excellent customer service skills
7. Strong written and oral communication skills
8. Flexibility to work day/afternoon shift

Dispatcher Daily Responsibilities:
In addition to the below responsibilities, this position entails handling dedicated
Independent Affiliate accounts based on a data-driven assignment.
1. Log into Talkdesk immediately and stay logged in and available to take direct
line calls
2. Check on prior day’s activity using Dispatch Dashboard. Insure jobs marked
CPLT are indeed done
3. Communicate any last-minute scheduling changes for current day via phone
and/or email to Client and IA offices
4. All confirmations with client jobs must have incident notes with detailed
information that it has been scheduled with client (who, what, when, etc.)
and email was sent to the IA office
5. All information must be notated on the incident at all times
6. Review all new Dispatch tasks via Dispatch Dashboard
7. Constantly work to make your IA offices as efficient as possible
8. Check and resolve all conflicts in the schedule
9. Adhere to subcontractor process document if using a subcontractor
10.Review the next day’s service schedule prior to logging out
11.Complete your daily schedule for the following business day no later than 2
hours before close of business for reviewing and mapping
12.Balance workloads between Technicians
13.Always evaluate and prioritize workloads / removals / upgrades / surveys
/Premier/Platinum / Drive Thru paging down and all normal service activity
14.Create a scope of work for EACH trip (1st and any return trip). The scope of
work must be always inserted in the notes and added to a packet, which will
be emailed to the IA
15.Maintain and work the Dispatch Dashboard by age throughout the day
16.Attendance on the weekly or monthly team calls is mandatory
17.Keep Buyer’s Work Center (BWC) up to date and managed
18.Follow the Backup process when backing up another team member or if they
are backing you up
19.Participate in team meetings and maintain a polite and professional relation
with colleagues
20.Participate in trainings that are set up by superiors

Communication:
1. Communicate with Supervisor/Manager or Process Manager for any pressing
matters
2. Work with Technicians and Subcontractors to make sure daily schedules are
updated in real time
3. Respond to all requests, messages and emails within 6 business hours and by
the end of the day
4. Respond to ETA questions within 6 business hours
5. Keep a cordial and professional working relationship with the FOM and
technicians anyone in the company and amongst the team
6. Establish a good communication and working relationship with Project

Coordinator for the markets
Premier/Platinum Accounts / Drive Thru Accounts:
1. Schedule all Premier/Platinum account service orders according to
Premier/Platinum procedure
2. Schedule all drive thru account orders accordingly
3. Understand drive thru priority codes and schedule accordingly

Descrierea companiei

Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.

For further information about Mood Media, please visit www.moodmedia.com.

Publicat 29 iun. 2022 Reactualizat 27 iul. 2022 Expiră 29 iul. 2022
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