Publicat 18 Feb 2021 | Reactualizat 20 Mar 2021 | Expiră 21 Mar 2021

[Home-based] Junior Team Leader with English

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Candidatul ideal

Advanced in English is a must
Minimum 6 months of previous experience as a Team Leader
Experience gained in customer services or good skills relevant
Interest in technology and ability to learn how to use new tools quickly
Excellent communication skills and thе ability to remain composed and positive in any situations
Good social personality who everybody feels easy to contact and is trusted by colleagues
Carries maximum commitment to thе company
Availability for a 24/7 in 8.5 hour rotated shifts

Descrierea jobului

Helps and coordinates the customer support service team
Responsible for ensuring that the group achieves the Key Performance Indicators via communication of requirements and regular fеedback on performance
Looks on adherence to policies
Ensures that their team have the knowledge, skills and equipment required to carry out their function effectively and efficiently
Ensures client satisfaction on quality and service levels
Addresses, resolves and escalates problems as appropriate
Monitors, coaches and trains employees as required
Identifies and addresses any staff training needs
Plans, assigns and directs work to the team
Rewards and disciplines employees when necessary
Conducts performance reviews on a regular base (in accordance with the Account Manager)
Provides reports as required by the Account Manager

Descrierea companiei

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.

[Home-based] Junior Team Leader with English  -  SYKES ENTERPRISES EASTERN EUROPE S.R.L.

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