Helpdesk with French / English
- Customer-service oriented with a problem-solving attitude
- Advanced troubleshooting and multi-tasking skills
- Technical knowledge of Windows OS
- Knowledge of ITIL practices appreciated
- Basic technical knowledge of Microsoft environment (Active Directory, VPN, Skype, users/groups/OU management …)
- Excellent written and verbal communications skills with French and English
- Serve as the first point of contact for customers seeking technical assistance over the phone, email or other communication channels
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events, requirements and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Co-operate with other members of the IT department
AKKA Romserv - AKKA Technologies Romania is one of the major engineering services providers in Romania and our consultants are working on local and global projects in the automotive, aerospace, railway and IT industry.
Our main technical skills cover the following topics: mechanical and electrical design and analysis, embedded software development, testing and validation, technical publication engineering.
AKKA Romania has a strategy of balanced development focused on diversification and digitization, supporting all our customers and strengthen our nearshore and offshore activities.
AKKA Technologies ranks as the European leader in engineering consulting and R&D services in the mobility sector. AKKA supports leading industry players in the automotive, aerospace, rail and life sciences sectors throughout the lifecycle of their products. A dynamic force in innovation for its clients, AKKA offers them all the benefits of its expertise in state-of-the-art digital technologies (AI, ADAS, IoT, Big Data, robotics, embedded computing, machine learning, etc.).
You can read more here: https://www.akka-technologies.com/