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Publicat 17 Ian 2016 | Expiră 18 Feb 2016

Helpdesk IT support L1 with German & English

2 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Spoken languages: fluent German and English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts.

Descrierea jobului

Job purpose and context:
Successful candidates fluent in German will be part of our customer support team dedicated to one of our key accounts.

Responsibilities:
- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times

What we offer:
Financial package: salary, meal tickets
Medlife medical insurance
3 to 8 weeks of training at the beginning of the contract, language classes
Central building office

Descrierea companiei

Created in 1994, HELPLINE is an IT services company of 2000 employees, with a particular specialization in the field of:
- End User Services (Service Desk, On Site Support),
- Infrastructure Services (Technical expertise, Project Management, Monitoring and Administration, Workstation expertise and management),
- Business Services (Consulting, Functional support to business divisions).
HELPLINE clearly states its objectives to develop international activities and revenue.

This strategy is implemented through the opening of a full-mesh network of Services Centers, firstly around Western and Central Europe.

Expirat
Helpdesk IT support L1 with German & English  -  HELPLINE ROMANIA SRL

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