Helpdesk Associate

• Answer/log and document phone calls and email requests;
• Provide remote PC support for Timken operations across Europe and local support for Timken operations in Romania.
• Resolve incidents and escalate problems to the SAP Solutions Teams/Problem Management groups;
• Timely follow-up and closure of all incidents/escalated problems;
• Mentoring end users on calls/emails;
• Maintain quality entries in the knowledge base and problem tracking tools.

• Advanced English and German language skills;
• The ability and willingness to learn about IT environment and tools;
• Communication skills (Empathy for customer/ caller situations; Polite, courteous with consistent positive attitude and voice; Patience and perseverance).

• Other European languages;
• The ability to provide effective support remotely;
• The ability to analyze and resolve Help Desk incidents;
• The ability to analyze, and escalate problems with detailed documentation (avoiding duplication of effort and facilitating resolution).

The Timken Company engineers, manufactures and markets bearings, gear drives, belts, chain, couplings, lubrication systems and related products, and offers a spectrum of powertrain rebuild and repair services. As the leading authority on tapered roller bearings, we apply our deep knowledge of metallurgy, tribology and mechanical systems to improve the reliability and efficiency of equipment, machinery and vehicles worldwide. With more than 15,000 employees operating from 33 countries, our associates and our products keep industry in motion and make the world more productive.