Publicat 22 Mai 2019 | Reactualizat 12 Iun 2019 | Expiră 18 Iun 2019

Help Desk Team Lead

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Descrierea jobului

You know us and you know what we do, now it’s time for us to know you. We are in the lookout for a new colleague, flexible and motivated, that can help us with the coordination, and not only that, of our help desk team.

Responsibilities:

  • Coordinates daily Helpdesk activities, setting priorities and correctly balancing the volume within the team.
  • Oversee the ongoing Helpdesk operations ensuring quality and timely support to employees on hardware and software needs.
  • Evaluate the team’s activities, to give feed-back so that the team knows what needs to be improved and to organize periodical training sessions in order to clarify all the procedures that are still unclear after the initial training.
  • Pro-actively seeking for areas of improvements in processes and proposing & implementing corresponding action plans, policies & procedures, within the pre-agreed quality and deadlines terms.
  • Assist in all difficult situations presented by team members.
  • Prepare the activity reports as required by management.
  • Develop action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members
  • Helps the Support Manager to manage and analyze the team performance and set new goals.
  • Determines the direction and priorities for individuals and for the team; assigns clear responsibilities and performance expectations.
  • Complies with the goals and KPIs set by the line manager.
  • Facilitate the communication between the team members and the superior (manager).

Job Requirements:
  • At least 3 years’ experience in a similar position
  • Focus on collaboration, teamwork and customer service, in and out of own teams;
  • High ability to communicate assertively across entire organization;
  • Good command of English
  • Excellent conflict management aptitudes;
  • Knowledge of hardware environments (PC)
  • Basic Networking knowledge
  • Microsoft Windows, Office; MS DOS good practical knowledge
What we may offer? Funny that you asked….
  • A team of experts that are willing to share good practices tips & tricks.
  • Cool location in a non-crowded aria of Bucharest, very close to the subway.
  • Work from home (1 or 2 days per week/depending on the project)
  • Flexible hours (we get it…it’s not always easy to get up before the rooster)
  • Fresh fruits & a very good coffee (for some extra energy)
  • Surgery insurance & private healthcare & life insurance & voluntary pension (all because you really matter to us)
  • Development programs (do you want to grow? We stand by you.)
  • Extra vacation days according to your tenure (some extra vacation time doesn’t hurt)

Descrierea companiei

NN este o companie de asigurări și managementul investițiilor, activă în peste 18 țări, cu o puternică prezență în Europa și în Japonia.

Grupul NN din România, include activitățile NN Asigurări de Viață și NN Pensii, companii lider pe piețele de profil, și NN Investment Partners, numărul patru în topul companiilor de administrare a fondurilor mutuale din România.

Pentru noi, NN reprezintă un capitol nou și interesant în viața companiei, cu noi oportunități de dezvoltare. Promisiunea noastră este că vom continua să fim alături de clienții, angajatii si colaboratorii noștri, un partener apropiat și de încredere. Valorile noastre de bază sunt: ne pasă, suntem transparenți, ne dedicăm.

Valorile noastre sunt expresia lucrurilor noastre dragi, a ceea ce credem și a obiectivelor noastre. Ne unesc și ne inspiră. Și ne determină comportamentul zi de zi.

NN Romania in cifre:

2,2 milioane clienți unici de asigurări de viață, pensii obligatorii și pensii facultative Cote de piață decembrie 2018:

• Asigurari de viata: 36,7%

• Pensii obligatorii (Pilonul 2) - 36% în funcție de active

• Pensii facultative (Pilonul 3) - 52% în funcție de active

Expirat
Help Desk Team Lead  -  NN Asigurari de Viata