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What are we looking for?
Hardware knowledge is a MUST.
An advanced Russian language level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player (the team works in shifts from Monday to Friday between 07:00-16:00, 10:00-19:00 or 06:00-15:00, 09:00-18:00).
We like customer management skills as well as a keen eye for details and problem-solving attitude.
And we will value your willingness to learn!
What will your job be about?
How about being the single point of contact in IT matters for your client? Be it phone, chat, e-mail, social media or ticketing platforms, your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
- Providing Level 1 support for user requests around hardware, software, network and service issues
- Troubleshooting IT problems (incidents) according to the Standard Operating Procedures
- Handling social media / chats / phone calls, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time
- Coordinate incident resolutions with Level 2 and Level 3 staff
- Logging and keeping records of user queries.
What can we offer?
- Work in the multicultural environment
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)
We are Genpact. Transformation happens here!
With a startup spirit and 90.000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it! Now, we’re calling all the rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us!
Genpact in Romania
We are #1 in TOP Best Employers 2019 in the BPO category. With more than 3.500 employees in our Cluj-Napoca and Bucharest offices, we are ranked as the largest employer and talent developer in the business services industry. Our service portfolio includes four big domains: Finance and Accounting, Procurement and Supply Chain, Collections and Customer Service and IT infrastructure Management.
A constantly growing company
In Romania, Genpact is constantly looking for talents to join our growing teams in Bucharest and Cluj-Napoca. We work exclusively with foreign language speakers for different roles such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement and Order Management.
While working with Genpact, you will enjoy flexibility reflected in the balance between work and personal life, as well as work from home possibility. At the same time, you will have access to a lot of extensive learning programs like career mentorship and trainings tailored for skills and personal development.
What you should expect from Genpact?
In Genpact, we appreciate the efficient and fast decision makers, the ones that constantly come with fresh ideas and those who dare to apply their knowledge to solve real world challenges. For them, we always do our best to mix work with fun.
What Genpact expects from you?
As a Genpacteer, your DNA should be filled with high energy levels, innovation, courage and will to learn. And don’t forget: we think and dream in digital!
Work from an office built like a home!
In Bucharest, our office is located in Hermes Business Park (300 m from Pipera subway station). The whole building has been built to keep Genpacteers sharp and efficient thanks to the cozy lounges and social areas (6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, kindergarten, yoga studio soon).
In Cluj, the Genpact office is located in Riviera Business Center One & United Business Center (near Iulius Mall) and has 4.200 mp, 4 floors, 4 cafeterias and 2 relaxation rooms.
What are you waiting for? Learn more about us on www.careers.genpact.com
Compania aceasta caută candidați cu un anumit set de abilități. Acest test îl va ajuta pe angajator să aleagă cea mai potrivită persoană pentru job. Testul va fi în engleză sau în limba străină pentru care aplici și e posibil să conțină și un scurt video test.
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