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Kindly note that our recruitment and selection process is managed through our career website: www.hiltonworldwide.com/careers. To apply, please create a candidate profile and search for the Groups Reservations Coordinator position.
Only the applications received through the above mentioned website will be evaluated and considered. Thank you and looking forward to receiving your application!
A Groups Reservations Coordinator with Hilton Hotels & Resorts is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
*Good organizational and administration skills
*Positive attitude and good communication skills
*Commitment to delivering a high level of customer service
*Confident telephone manner
*Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
*Knowledge of the hotel property management systems
*Previous experience in Hospitality Industry
*Proven sales experience within the hotel/leisure sector
As a Groups Reservations Coordinator you will be responsible for the entire group process:
*Take over the group tour signed contract from the Sales Department
*Enter each group in different systems
*Make the group reservations
*Establish the payment and billing details
*Manage a strong relationship with the groups organizers via telephone and email
*Make sure that all the special requests are fulfilled
*Prepare the detailed report for each group for all the departments involved and attend the internal meetings
*Closely collaborate with our Group, Conference and Events, Front Office and Food & Beverage Departments
*Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
*Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
*Ensure the no show charges/late cancellation charges are applied where appropriate
What benefits will I receive?
*Flexible schedule - meaning that you have to work 40 hours a week, but you can choose how many hours per day agreed with the management
*Complete training on the job
*Possibility to move to a different position within the Commercial Department to Reservations Agent or Group, Conference and Events Sales Executive
Athenee Palace Hilton Bucharest is located in the heart of the city, just 40 minutes drive from Henri Coanda International Airport. The hotel has 272 guest rooms of which 49 Executive Floor rooms with their own exclusive Executive Lounge and reception. The hotel features a business center with 11 meeting rooms, 2 restaurants: Cafe Athenee, Roberto's Restaurant and the English Bar.
Start your career journey with Athenee Palace Hilton Bucharest now!
Athenee Palace Hilton Bucharest
Str. Episcopiei nr. 1-3 Sector 1, Bucuresti
Tel. 021 303 3777 / Fax 021 303 3797
On Behalf of and for the Account of Ana Hotels SA
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