Publicat 25 Iul 2019 | Reactualizat 22 Aug 2019 | Expiră 25 Aug 2019

German or Spanish Speaking Technical Support (Game Testing)

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Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

What my client needs :

  • At least German/Spanish with B2/C1 English (min)
  • Technical Aptitude, appetite to learn
  • Passion (prefered) for Online gaming
  • Previous Tech Support experienc

Descrierea jobului

Main Responsibilities

  • Identifying software and hardware issues, also user training issues and communicating this distinction of the three to customers and giving them solutions
  • Identifying trends in customer problems and provide clear feedback based on independent testing
  • Performing creation, editing, and maintenance of client accounts using company-provided software tools
  • Assisting customers with application installations; configurations; installation of software updates and patches
  • Provide support via email for inbound customer contacts seeking technical assistance and billing queries
  • Carry out research to troubleshoot customers’ technical problems
  • Research new resolutions for addition to knowledge database
  • Perform any other duties related to technical support as and when required
  • Ensure that client escalation procedures are adhered to
  • Responsible for providing exhaustive and complete troubleshooting before escalation
  • Any other reasonable duties as directed by line manager

Descrierea companiei

​​My client in Bucharest is seeking an avid Gamer for a back office Testing role. Within this role you’ll be critiquing feedback to the game publisher and solving queries by chat & email. Fluent German/Spanish is required for this along with living in Bucharest.

Expirat
German or Spanish Speaking Technical Support (Game Testing)  -  David Kennedy Recruitment

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