Candidatul ideal

• Native level of fluency in German and excellent command of English, both verbal and written.
• Excellent communication and customer focus (both verbal and written).
• Good working knowledge of the Support key functions, procedures, and policies.
• Problem-solving, investigative and multi-tasking skills with the highest attention to detail.
• Willingness to work outside of set business hours – for example, late nights and weekends.

Descrierea jobului

Maintain the highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, gameplay, payment info and checks, withdrawal checks, Responsible Gaming, and Regulatory Compliance, Anti-Money laundering, and Under-Age prevention checks with external agencies.

• Perform conversion/retention efforts through promotions, events, bonus offers, and various outbound projects via telephone, chat, and email.
• Handling all customer related queries via all contact channels (telephone, chat, and emails) and escalate sensitive cases according to set procedures.
• Analyze and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.
• Perform daily documents checks and deal with negotiations, legal threats, prevention of chargebacks, and settlement on member accounts as required by both lines of business.
• Carry out daily AML and Under-Age checks and take appropriate actions as required.
• Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
• Work as part of the German Team alongside the German Team Leader, Supervisors, and Fraud/Support Teams in the relevant operational location.
• More experienced representatives may be asked to assist with mentoring new team members.

Descrierea companiei

SparkWare Technologies an 888 company is a software development center operating in Romania since 2013 as part of a multinational listed group, developing products and solutions in the online entertainment domain.

SparkWare Technologies provides an end-to-end offering including an online platform infrastructure, backend, back-office tools, payment processing, CRM, risk management, and multiple SW clients using various technologies such as HTML5 .Net/ C#, C++, etc.

We are a dynamic, creative, and quality-oriented company providing our employees with a challenging and rewarding experience with plenty of opportunities for both internal and external training and a culture that encourages experiencing with different technologies and a possibility of working on different aspects within our solutions range.

Website http://www.888sparkware.ro