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A Shift Leader with Hilton Hotels and Resorts supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What are we looking for?
Shift Leaders serving Hilton Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
*Previous experience in a customer-focused industry
*Positive attitude and good communication skills
*Committed to delivering a high level of customer service
*Excellent grooming standards
*Ability to work on your own or as part of a team
*Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
*Previous supervisory experience in a hotel environment
What will I be doing?
As Shift Leader, you will supervise Front Office and Executive Floor operations to ensure consistently-delivered exceptional customer service to Guests. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
*Supervise accurate and efficient Reception operations including check in/out procedures
*Supervise the Executive Lounge activity throughout the day
*Support Team Members in handling Guest requests and enquires to ensure a positive outcome
*Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
*Ensure a consistent, high level of customer service
*Brief your team on any events or VIP guests in the hotel that day
*Drive sales revenues and promote hotel services and facilities for up-selling opportunities
*Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
*Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
*Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
*Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
*Act in accordance with the front of house equipment and the property management systems
*Conduct training programs on an ongoing basis
*Carry out shift handovers and brief team members as required
*Follow company brand standards
*Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.
Athenee Palace Hilton Bucharest is located in the heart of the city, just 40 minutes’ drive from Henri Coanda International Airport. The hotel has 272 guest rooms of which 49 Executive Floor rooms with their own exclusive Club Room and reception. The hotel features a business center with 11 meeting rooms, 2 restaurants: Cafe Athenee, Roberto’s and an English Bar.
Start your career journey with Hilton Bucharest now!
Athenee Palace Hilton Bucharest
Str. Episcopiei nr. 1-3
Sector 1, Bucuresti
Tel. 021 303 3777 / Fax 021 303 3797
On Behalf of and for the Account of Ana Hotels SA
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