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This is truly an unique career opportunity to join our F1™ team and work with the best fans and the
“fastest” company in the world!
We are currently looking for Full Time FRENCH or GERMAN speaking fan representatives. As a
fan advisor, you will be the one representing one of world’s premier brands and most exciting
products, so you must be very charismatic, you must love talking to people and helping them out and last
but not least, you must be passionate about speed!
The overall responsibility will be to receive Inbound calls, handle chats and e-mails, ensure consistent
productivity & quality of service and maintain customer satisfaction.
• Deal directly with customers by answering to the tickets;
• Respond promptly to customer inquiries and complaints and resolve them accordingly;
• Processe orders, forms, applications and requests;
• Meet the Quality and Productivity standards;
• Record details of inquiries, comments, complaints and actions taken;
• Communicate with other departments, as needed;
• Will report to the Team Leader/Supervisor.
Also, you need to:
• Have excellent language skills C1 level is preferable;
• Experience working in the customer service field is not mandatory, but highly recommended;
• Have a positive attitude, be charismatic and highly empathetic;
• Have a good command of computer skills;
• Show flexibility- during the race season, the working hours may vary depending on the location of the
· Offer you a competitive base salary commensurate with experience.
· Add meal tickets of 15 lei/day
· Take care of providing fun and engaging benefits during “Race Weekends”
· Offer flexible work hours.
· Offer private medical insurance.
WPG Racing Solutions (WPG RS) – is a multilingual Contact Center – Data Processing and Enhanced Solutions provider, located in Bucharest, Romania. It is one of the first call centres whose sole mandate is dedicated to supporting the Companies and Fans of Racing Sports and eSports across the globe.
WPG Racing Solutions provides world-wide contact centre services to Formula 1™️, with; chat, email and voice care to over 500 million fans in over 100 Countries. WPG Racing Solutions is a Canadian owned company.
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