Floor Supervisor

Skywind Live S.R.L. 2 poziții
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Anunț verificat

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Candidatul Ideal

PURPOSE: The purpose of the position consists of supervising and coordinating the activities of production and operating staff, such as Game Presenters, Game Hosts and Shufflers. Floor Supervisor offers support in implementing all internal procedures, under the supervision of the Pitboss on duty.

Respecting and maintaining the standards of the game set by the company:
  • To read and to take note of the company’s standards;
  • To utilise in a proper way the company’s technology;
  • To announce the management when a misconduct/misbehaviour has taken place;
  • To present to the players the company’s standards;

Active contribution to the development of the company:
  • Suggests measurements of improving the player’s experience;
  • Active participates at reaching the company’s targets;
  • Transmits to the management the player’s impression regarding their game experience;

Concerning work discipline, responsible for:
  • Permanently improving professionally.
  • Keep the confidentiality of the information regarding equipment and the company.
  • Use the existing resources only for the company’s interest.
  • Compliance with legislative measures and working procedures.
  • Cooperation with the persons with specific attribution in health and security at work, every and any time it is necessary, completing any task or request in order to avoid and prevent accidents and professional diseases.
  • Inform the line managers about any deficiency or event observed.

Knowledge:
  • English
  • PC literate

Aptitudes:
  • Exceptional presentation skills
  • Communication and self-control skills
  • Attention skills
  • Able to deal with different types of characters, personalities and cultures

Personality Characteristics:
  • Exhibits discipline and responsibility through his work.
  • Resourceful and problem solver
  • Shows devotement
  • Highly motivated

Descrierea jobului

MAIN RESPONSIBILITIES:
  • Collaborates with the Pitboss on duty in order to resolve staff immediate difficulties.
  • Collaborates with Pitboss and Trainers to coordinate operations and activities within or between departments.
  • Monitors Shufflers activity and their documentation and is responsible for Shufflers rotations in the studio, as well as Game Presenters/Hosts table assignment.
  • Enforces safety, sanitation and internal regulations.
  • Monitors operational quality and safety.
  • Reports to Pitboss on duty any irregularities noticed inside the premises.
  • Constantly inspects studios, equipment and decor.
  • Observes and monitors dealer’s rotations, attitude, appearance before entering the studio.
  • Complies with the tasks assigned by the Pitboss on duty in order to meet operational targets.
  • Assists Pitboss on duty in solving studio incidents.

OTHER RESPONSIBILITIES:
  • Supervises studio rotations (to be made on time, all dealers have been rotated, assuring that distance between staff members is respected, make sure all staff members have a proper attitude during shift)
  • During the emergency situations (pandemic) ensures that the necessary number of staff have passed the medical check and is fit for work.
  • Assists Pitboss for studio incidents: ball out, rescan procedure, hand reconstruction, emergency shoe change/card change, picking dropped cards from the floor and bring it back to the gaming table. Assists the daily roulette maintenance.
  • Monitors operational quality and safety, makes sure that dealers/shufflers do not touch the equipment (cameras, lights, sound equipment, AC).
  • Performs on the gaming tables in case of emergency or need.
  • Fills in the hand over list for the incoming shift with all pending issues.Constantly reports to shift manager on duty irregularities that can be fixed during downtime.

Descrierea companiei

Skywind Group is a privately held entertainment technology solutions provider. Since our establishment in 2012, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products. We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products. Join us today and be a part of our rapidly growing team of more than 350 professionals spanning 8 development centers across Ukraine, Belarus, Cyprus, the Philippines, Australia, etc. and now in Romania.

Publicat 30 Mai 2022 Reactualizat 21 Iun. 2022 Expiră 29 Iun. 2022
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