Publicat 04 Oct 2019 | Reactualizat 01 Nov 2019 | Expiră 04 Nov 2019

Expense Reports Support Agent

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Candidatul ideal

This role is an exciting career opportunity for those of you who are fluent in French and/or English and who aim to fully exploit their communication and analytical skills. Everything we do is based on a simple idea: the fastest way to get results is to build on what you have.

The Expense Reports Support Agent role is part of a new Global Team of SNC-Lavalin’s Financial Shared Service Center based in Bucharest. While covering this role, you will be solving escalation incidents related to expense reports and offering support via phone/email.


  • Written and oral command of French and/or English (at least B1 level)
  • Excellent communication skills and customer service oriented
  • Good knowledge of Microsoft Office Suite
  • Strong deep analytical and problem-solving skills
  • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Works to completion and result oriented

  • Experience in Customer Service
  • Basic knowledge of Oracle or another ERP system (SAP Concur) is a plus
  • University Degree in Economics/Business

Descrierea jobului


  • Performing tasks related to policy escalations, ensuring that the expense audit is following the travel procedure
  • Respond to all the requests made by internal or external customers via phone or/and email, on time.
  • Add the requests to the ticketing system (SDE & Service Now)
  • Run different regular reports as per the direct manager’s instructions
  • Maintain a high level of knowledge management / update the Standard Operating Procedures
  • Provide training to newcomers and ensure an efficient backup structure
  • Identify areas of process/system improvements and propose initiatives for development
  • Build a strong relationship with SNC-Lavalin internal customers

Our offer towards work-life balance:
  • Flexible working schedule – organized in 3 shifts: 9:00-18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday*5 mandatory evening shifts per month
  • Evening shifts bonus starting after the fifth mandatory evening shift per month
  • Work from Home
  • Motivational financial package & flexible benefits
  • Easter and Christmas bonus
  • Direct contract with SNC-Lavalin
  • Team buildings, [email protected] activities
  • Free French language classes
  • Learning and Development programs, Training, Career opportunities
  • Employees Wellness Program – fresh fruits, chair massage, counseling sessions, additional sick days, employee wellness rooms
  • A friendly and dynamic work environment
  • CSR & Sport activities

Descrierea companiei

At SNC-Lavalin, we all have a common goal. What matters to you, also matters to us. You are talented and motivated, ready to explore where the future takes you and interested in pursuing a carrier in the finance and accounting fields? Come and join us! We will help you achieve your full potential.

Who we are

We are one of the leading engineering and construction groups in the world having more than 50,000 employees and offices in more than 100 countries. With over 100 years’ experience, our promise is to resolve complexities and bring integral solutions to life. We are holders of the long view. Our expertise touches every aspect of a project’s lifespan and we are committed to bringing value every step of the way. We develop solutions thought diligent and determined expertise, across sectors, divisions, and continents while being guided by our core values – Integrity, Collaboration, Innovation and Safety.

Here in Bucharest, we established our Finance Shared Services Centre (FSSC) in 2014 and we are growing ever since. We are responsible for managing core finance processes such as Procure-to-Pay, Order-to-Cash and Record-to-Report for the SNC-Lavalin entities in Canada and USA.

Find out more about us at

Our offer towards work-life balance

Direct contract with SNC-Lavalin Motivational financial package & flexible benefits French Language Classes Team activities, team-building events, FunWork Employees Wellness Program – fresh fruits, free coffee and tea, chair massage, employee wellness rooms Learning and Development programs, Career opportunities CSR & Sport activities Open and dynamic work environment Flexible working schedule

Expense Reports Support Agent  -  SNC-Lavalin Romania

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