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Publicat 26 Nov 2019 | Reactualizat 10 Dec 2019 | Expiră 26 Dec 2019

EXL is hiring for French speakers for Back office process

10 posturi

Candidatul ideal

Ideal Candidate

Customer Care Representative with French
What are we looking for?

Excellent command of spoken and written French; good command of English is also required
Good computer navigation skills with knowledge of Microsoft Office
Knowledge about the Travel Domain would be an added advantage
Excellent customer servicing skills and customer service focus
Very good business writing skills
Strong written and oral communication skills
Active listening skills
Team work / Managing Self / Adaptability
Openness to Coaching and Feedback.

Descrierea jobului

Basic Function
The main responsibility of this role is to manage email booking requests for hotel and car only for French customers
Essential Functions required by the role
Processing hotel and car booking requests using client specific applications and any other systems/ tools required to complete the tasks;
Following vendor related instructions as per the information received from client point od sales;
Communicating with client’s points of sales through phone, chat or email to ensure timely processing of booking requests
Sending booking confirmations/vouchers to the concerned departments/client;
Updating the systems with relevant information;
Ensure that the response times and the quality of the transactions is in compliance with predefined time and quality parameters;
To ensure adherence to established attendance schedules;
Contributing with suggestions of process improvements where applicable;
To accomplish any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities.Skills
Technical Skills
Good computer navigation skills
Strong PC skills, with knowledge of Microsoft OfficeProcess Specific Skills
Foreign language requirement (French : written: advanced; spoken: advanced; comprehension: advanced)
At least a medium level of English language is also required
Knowledge about the Travel Domain - preferred
Basic knowledge of Amadeus Tool – preferred
Soft Skills (Minimum)
Excellent Communication Skills, both written and spoken
Business awareness
Customer Service Focus
Active listening skills
Self disciplined and result oriented
Team work/ Managing Self / Adaptability
Ability to multi task
Problem Solving
Data gathering ability/ Eye for detail
Openness to Coaching and Feedback

Descrierea companiei

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. We customize our solutions to improve business performance, transform organizations to be fast leaners and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 18 delivery centers in India, the Philippines, Malaysia, USA, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.

EXL is hiring for French speakers for Back office process  -  EXL SERVICE ROMANIA

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