Publicat 01 Iul 2020 | Reactualizat 31 Iul 2020 | Expiră 01 Aug 2020

Excellence Team customer representative with French

30 posturi
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Candidatul ideal

Join #theAteam!

We’re looking for client-oriented candidates who are native or near-native French speakers (B2, C1 or C2 level) to join our Top Customer Support team. You’ll be working on an unparalleled opportunity within the project for one of the coolest world-established fashion company!
Work hard, have fun, no drama😊!

If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be the role for you.

Your colleagues are part of a great dynamic team with remarkable client service skills, by providing customers with exceptional product knowledge, efficient service and a friendly attitude.

You will provide first-class service for a renowned group that sells its own brand fashion clothing to a young audience (16-30 years old) in over 100 countries, with over 10 million followers on social and fans all over the world.
We’re delighted to drive innovation on site day after day, so it’s a plus if you’re inventive and creative, we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

And no need to worry if you don’t have lots of experience, we have the best training program ready for you. :)

Who we are - Shape, inspire. Leave your mark.

#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.

It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.

There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the elites that make #theAteam the best!

Descrierea jobului

This job is for you if you have:

  • Native level/fluency in French or at least B2 both verbal and written.
  • Positive attitude & excited to discover new CX approaches;
  • Excellent Communication and customer focus (both verbal and written);
  • Great team spirit but the ability to also be independent;
  • Problem solving, investigative and multi-tasking skills with highest attention to detail.
We offer:
  • A young and friendly work environment.
  • An interactive learning experience.
  • Lots of growth possibilities (more than 90% of high-ranking positions come from internal resources).
  • Paid training period.
  • Very attractive salary package + performance bonuses.
  • Meal tickets.
  • Health insurance at a private clinic.
  • Flexible working hours due to working in shifts, because we value work-life balance.
  • Many other benefits.
What are you waiting for? Embark on a journey that will put you at the leading edge of your field.

Looking forward to having you in #theAteam!


Key responsibilitiеs includе:
  • Solving cliеnt's rеquеsts via е-mаil/sociаl mеdiа
  • Providing solutions rеgаrding order and dеlivеry issues
  • Ensuring аll communicаtion is hаndled professionаlly аnd promptly
  • Demonstrating strong product knowledge to еnsurе all customers queries are answered
  • Building rapport with customers and providing exceptional service

Descrierea companiei

The company:

Ascensos is built on the belief that not all contact centres need be the same. We don’t take the same ‘cookie-cutter’ approach as the industrial scale multi-national corporations. We aren’t burdened with bureaucracy. And we don’t have extended chains-of-command.

We are an owner-managed, next generation, modern contact centre. We draw from our award-winning background of world-class customer experience, combined with a digital mindset and the latest emerging technology, to shape bespoke customer experience (CX) solutions for tomorrow’s customer needs.

Ascensos is proud to partner with most of the leading consumer brands (http://www.ascensos.com), from UK, USA, Canada and across all Europe.

Expirat
Excellence Team customer representative with French  -  Ascensos Contact Centres Romania SRL

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