End user experience (EUX)

Stefanini Romania SRL.
1 poziție
Anunț verificat

Anunț verificat

Textul acestui anunț a fost verificat de echipa eJobs pentru a elimina posibile greșeli sau conținut discriminatoriu.

Candidatul Ideal

We are excited to let you know that we have a new EUX role.
Consider this next step in your career and in order to find out about the responsibilities and requirements, check out the description of the role below.

Job Requirements
  • Minimum 1 year of experience on a similar role;
  • Windows applications and operating systems; Internet Explorer; Microsoft Office;
  • Other expertise such as Lean Six Sigma certification are valuable;
  • Strong understanding of ITIL and Service Desk environment;
  • Soft skills: Strong communication skills;  Planning and organizing; Problem solving; Analysis; Creativity / Innovation; Customer sensitivity: Technical writing skills; Liaison skills;
  • Organizational sensitivity: understands the formal structure of Stefanini, its culture and business/technology environment, its brand and people values, aligns actions and behavior with the company needs and priorities;
  • Results orientation: focuses on the delivery of targets, quality and deadlines;
  • English proficiency is a must.

Descrierea jobului

Job Responsibilities:
  • Produce and analyze Self Service Portal Analytics; understand how the self-service portal is being used by end users, factors that drive end users attention and identify possible improvements with the purpose of increasing portal adoption;
  • Produce and analyze Self Service Portal Analytics; understand how the self-service portal is being used by end users, factors that drive end users attention and identify possible improvements with the purpose of increasing portal adoption;
  • Host and lead End Users Focus Groups; identify key users and interact with them to understand what are their expectations towards IT;
  • Propose and produce Self Help Content: knowledge & video; determine which self-help data should feed into portal, involvement into authoring process for self-help content, both knowledge & video;
  • Drive Self Service Catalogue Automation efforts; good understanding of end user requests, identify improvements and possible automation areas (technical understanding required);
  • Critically assess the Self-Service Portal looking at usability, relevance, utility, presentation method of the content; understand how the portal is used and how it's content should change to match changing needs of end user community;
  • Continual marketing actions: promote usage of the portal to make it an effective channel of communication;
  • Analyze and understand CSAT trends;
  • Document, track, bring forward all improvement opportunities identified and present them for review and approval both internally as well as externally;
  • Project manage the successful implementation of the accepted opportunities;
  • Engage in the creation and continuous improvement of all processes, procedures and other relevant documents regarding the role;
  • Responsible for overall customer satisfaction with the Self-Service Portal.

What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

Descrierea companiei

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

Publicat 25 Ian. 2023 Reactualizat 7 Febr. 2023 Expiră 24 Febr. 2023
Joburi similare
Administrare cookies 🍪

Folosim cookie-uri pentru a-ți oferi o experiență presonalizată.

Permite activarea pentru a beneficia de avantajele lor.

Poți administra oricând setările aici.