Publicat 26 Nov 2020 | Reactualizat 26 Dec 2020 | Expiră 27 Dec 2020

Elite Team customer representative with English

15 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Join #theAteam!

We’re looking for client-oriented candidates who are native or near-native English speakers (C1 or C2 level) to join our Elite Customer Support team! Experience in the field is a plus.
You’ll be learning from thе best while working on one of thе most innovative projects to deliver excellent customer experience for our world-leading client in home-fitness industry. Our client already became a sports phenomenon and now you have thе opportunity to make a difference and be part of thе quality service offered by Ascensos.

Who we are - The Superhero Team:

#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.
There’s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make #theAteam the best!

Job requirements:
Experience in customer support or call center
Experience in handling inbound calls
Advanced abilities of English (B2) both verbal and written
Availability to work in shifts (11:00-20:00; 12:00-21:00)
Availability to currently work from home and availability to work at the office based in Bucharest, in the future
You enjoy working with customers- Excellent customer focus (both verbal and written).
Positive attitude & excited to discover new CX approaches;
Strong interpersonal and communication skills
You are passionate about fitness (preferred)
Great team spirit but thе ability to also be independent, like every superhero should.
Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
Basic IT skills, including using multiple operating systems”

Descrierea jobului

Job Description:

Solving client's requests via phone and e-mail in a friendly way;
Ensuring all communication is handled professionally and promptly but with a human touch;
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand;
Great team spirit but the ability to also be independent, like every superhero should;
Problem solving, investigative and multi-tasking skills with highest attention to detail;
Positive attitude & excited to discover new CX approaches;
Building a special connection with customers and providing exceptional service.


What we offer:

A young and friendly work environment.
An interactive learning experience.
Lots of growth possibilities (more than 80% of advancement & promotions come from internal resources).
Paid training period.
Very attractive salary package.
Meal tickets.
Flexible working hours due to working in shifts, because we value work-life balance.
Many other benefits.

Descrierea companiei

The company:

Ascensos is built on the belief that not all contact centres need be the same. We don’t take the same ‘cookie-cutter’ approach as the industrial scale multi-national corporations. We aren’t burdened with bureaucracy. And we don’t have extended chains-of-command.
We are an owner-managed, next generation, modern contact centre. We draw from our award-winning background of world-class customer experience, combined with a digital mindset and the latest emerging technology, to shape bespoke customer experience (CX) solutions for tomorrow’s customer needs.
Ascensos is proud to partner with most of the leading consumer brands (http://www.ascensos.com), from UK, USA, Canada and across all Europe.

Expirat
Elite Team customer representative with English  -  SC ASCENSOS CONTACT CENTRES ROMANIA SRL

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