Publicat 04 Oct 2019 | Reactualizat 03 Nov 2019 | Expiră 04 Nov 2019

eCatalogue Specialist with German - 20 months contract

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Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Requirements:

  • Fluent knowledge of German and English, spoken and written (execute tasks with accuracy and have a high attention for the detail)
  • Customer focused - establish and maintain effective relationships with customers and gain their trust and respect
  • Ability to prioritize own activities and eliminate roadblocks
  • Consistently get things done, on time and with the best results possible
  • Have some knowledge of standard formats such as csv, xml, xls, BMECat, and the ability to create catalogues in these formats
  • Proficiency in MS Office© software Intermediate MS Excel skills

Descrierea jobului

As an integral part of our team of eCatalogue Specialists, you will create formatted electronic catalogues for customers to use on their eProcurement systems. As part of the integration process, you will validate the quality of the input given and revert back to the relevant parties were the quality is not according to our standards.
You will provide operational support to customers, vendors and internal stakeholders and manage new customer eCatalogue requests, solve issues, and assist with guidance.
The key objective is to optimize the electronic communication processes between our customers, vendors and Office Depot by providing quality eCatalogues that will allow customers to order our vast range of products

Responsibilities:

  • Create and maintain bespoke hosted eCatalogues in line with market formats
  • Validate the quality of the input that is needed and work with the relevant parties to ensure that high standards are maintained
  • Manage the interaction with procurement specialists in our customer and vendor organisations on an operational level
  • Detect and solve any deficiencies before handing over electronic catalogues to customers or Vendors by solving issues in conjunction with the relevant stakeholders and provides feedback to the customer
  • Achieve our operational service level agreements
  • Identify improvement opportunities to maximize the efficiency of eCatalogue production
  • You pro-actively review customer requirements and the rich content of agreed assortments
  • Monitor and report on catalogue production
  • Provides guidance and support to our sales force
  • Inform key stakeholders (Customers, Account Managers, e-Consultancy, Integration Specialists, IT etc.) on relevant developments with respect to Catalogue developments. Manage the interests of the parties involved, and decide when to escalate to the next level in cases of conflict of interest

Descrierea companiei

Office Depot is the number one reseller of workplace products and services in Europe, active in 30 European countries, with subsidiaries in 14 of them, including Romania. Our two main brands, Office Depot and Viking offer our customers a very wide range of stationary items and office equipment, which need to be paid either once orders are placed (payment upfront) or according to agreed payment terms (payment at a later date/ invoice payment).

In Cluj-Napoca, Office Depot is a Shared Service Center responsible for processes such as Credit and Collection, Cash Application, Accounts Payable, Project Management, Master Data Management, Data Management Services and e-Business throughout 12 European countries, in 6 foreign languages. With an amazing team of over 400 associates, we have a large variety of roles in which you can contribute to the success of the business and also have fun. Join our team! Visit our website: www.officedepot.ro

Expirat
eCatalogue Specialist with German - 20 months contract  -  Office Depot Service Center

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