Publicat 11 Iul 2019 | Reactualizat 18 Iul 2019 | Expiră 22 Iul 2019

eBusiness Analyst

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Expirat
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Candidatul ideal

The Marketing function strives to deliver Best in Class user experience online and offline to our end users. We are responsible for everything you experience from websites to postcards from events to branding. We service the sales organisation through training and support to drive lead generation and sales conversion. We work closely with other internal functions, continuously improving the end user experience.

The purpose of the eBusiness Analyst role is to support and drive eBusiness success and provide best in class support to our internal sales organisation and external client base to drive online revenues and increased client engagement. Leading by example and being a credible source of eBusiness knowledge, expertise and track record for your team around you, you will set the bar high and work with business stakeholders to reinforce the importance of eBusiness and online order transition throughout the organisation.

Your passion is what drives you and you will strive to open doors and close sales generated by Marketing. The conversion rates from Marketing Qualified Leads (MQL’s) to Sales Qualified Leads (SQL’s) will become a key focus and a KPI for the team to improve upon as we create a pipeline of opportunities and demonstrate our contribution to our overall company performance.

Descrierea jobului

  • Key Responsibilities:
  • Design and prepare reports for all eBusiness metrics for various online platforms and achieve all growth objectives and develop all enhancements agreed through quarterly objective setting and annual performance reviews
  • Manage various internal data sources and web analytics tools to enhance customer experience and assist to increase web presence of company and monitor all websites and recommend user experience changes required.
  • Develop and execute activities and plans for various eBusiness projects and coordinate with product development / web development team to prepare an effective schedule for project delivery and continued success.
  • Assist all internal parties to understand product deliverables and provide support to all activities on eBusiness platforms and ensure satisfaction of customer always.
  • Analyse online experience of customer and recommend improvements to same and assess effectiveness of all key metrics and monitor all vendor service level agreement to ensure optimal quality of services to customer.
  • Openly discuss with the Digital experience roles in team to plan and deliver best of breed platform updates and improvements so we constantly WOW our online customers.
  • Coordinate with internal team and provide support to all online marketing strategies and prioritise projects and recommend ways to increase traffic to website with incorporation of best tools and assist to maximise revenue.
  • Prepare reports and maintain track of all activities on websites, perform tests and assist in all website conversation and recommend improvements in strategies to increase customer retention and design site content.
  • Maintain optimal level of customer services always and ensure simplicity in services and ensure compliance to all legal requirements and monitor all online channels.
  • Administer an effective website strategy and develop and maintain effective relationships with all web designers and programmers as you continue to deliver against a backlog of user experience improvement.

Skills & Experience:
  • Excellent written and oral command of English
  • Excellent communication and problem-solving skills are needed
  • Candidate should be a strong team player yet an aggressive self-starter
  • Demonstrable track record in successfully coaching teams and delivering results
  • Advanced knowledge of client-side Marketplace technologies (Ariba, Sci-Warehouse etc)
  • Degree ideally in Business Studies, Marketing and/or E-Commerce
  • Proficient with Web Analytics software like Google Analytics or Adobe Analytics (previously Omniture)

Competencies

Organisation
  • The ability to accurately scope out length and difficulty of tasks and projects, set objectives, develop project plans, anticipate and adjust for problems and setbacks.
  • Effectively leverage resources (people, funding, material, support) to get things done, orchestrate multiple activities at once to accomplish a goal, use resources effectively and efficiently
  • Can scope tasks on a day to day and weekly basis to accomplish work within required timelines
  • Effectively prioritises work to ensure business critical activities are completed first
  • Schedules and plans work effectively so not to cause additional or unnecessary work for teammates

Relationship Building
  • Relating well to all kinds of people.
  • Building appropriate rapport and constructive, effective relationships.
  • Use of diplomacy and tact.
  • Able to find common ground and solve problems for all while representing one’s own interests
  • Is coachable and accepts constructive feedback well
  • Establishes and maintains effective relationships throughout the organisation

Effective Communication
  • The ability to present in a variety of settings including one-to-one, small and large groups across a variety of audiences including peers, direct reports, clients and leaders as applicable.
  • The ability to write or speak clearly and succinctly in a variety of communication settings and styles, getting messages across with the desired effect.
  • Provides the information people need to make accurate decisions, to know how to do their jobs and feel good about being a member of the team and business.
  • Uses all communication channels to ensure teammates receive the information they need to perform at their best
  • Commands attention and can manage group process
  • Communicates to ensure personal and team objectives are understood
  • Gives and receives constructive feedback

Results Orientation
  • The pursuit of everything with energy, drive and a need to finish, seldom giving up before finishing, especially in the face of resistance or setbacks. Drive towards the accomplishment of goals, working steadfastly and respectfully to push self and others for results;
  • Meets deadlines and commitments
  • Takes the initiative to acquire needed information to adopt changes
  • Uses resources (time, knowledge, skills) to achieve deliverables and review own performance against agreed objectives

Descrierea companiei

Vohkus is an ambitious, growing, Global IT business focused on delivering best in class services and solutions to our customers. As a Tier 1 CSP partner for Microsoft Cloud we have invested in our delivery capabilities to provide differentiated solutions to our customers, providing them with business advantage through the flexible and cost effective provision of IT. Our customers include global brands as well as dynamic and innovative start-ups and we aim to deliver very high levels of customer satisfaction to them all.

This is an opportunity to join our Romanian team while it is small and to help us build a first-class technology centre in Cluj. We encourage our people to contribute ideas and look for new opportunities in an entrepreneurial and dynamic environment. For the right candidates, we offer career growth, the opportunity to work with blue-chip customers, training and development, including travel to major industry events.

Expirat
eBusiness Analyst  -  VOHKUS TECHNOLOGIES SRL

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