Domain Expert - IT Service Manager

METRO.digital - 1 poziție
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Tipul job-ului
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Salariu Nespecificat
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Candidatul Ideal

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From ecommerce to checkout, to delivery software, we work on a wide range of products to meet the needs of our users - METRO’s customers and employees from across 25 countries. With passion and responsibility, we move the wholesale industry towards digitization and leverage METRO’s long history and expertise in B2B for building a more sustainable market ecosystem.

Your new challenges:

  • Establish new and develop existing reporting to identify measures how to improve the IT service quality for internal and external delivery
  • Perform monthly quality checks of the IT service quality reporting received from our external partners
  • Define and monitor continuous improvement measures

You’re a great fit if you have:

  • Experience in IT Service Quality in complex IT Service environments (Infrastructure and Application services).
  • Experience in provider management on customer or provider side with a focus on service delivery.
  • Knowledge and experience in IT Service Management (e.g. ITIL) with focus on Incident, Problem, Service Level Management.
  • Familiar with Agile and Lean methodologies (break down big projects into small stories, prioritizing, adapting to change, and delivering the most value).
  • Understand customer business requirements, in order to provide analysis and recommendations for a successful service implementation.
  • Trouble-shooting skills and proactive attitude towards problem solving.
  • Ability to work both independently as well as having good team skills
  • Fluent in English, both writing and speaking.

Nice to have:

  • Excellent Excel knowledge and high willingness to learn to use new tools
  • Good overview of different application development tools, architectures, Infrastructure and cloud services

That's why it's worth getting started: 

  • Work in close collaboration with several international teams;
  • Acquire both business and technical knowledge;
  • Get in contact with new technologies;

Our general Benefits:

  • Work life-balance: flexible working time, work from anywhere inside Romania, celebrate your birthday with a free day;
  • Personal growth: trainings in the area of soft, technical and business skills, free Bookster account, opportunity to learn and work with a variety of technologies;
  • Well-being: online sport activities, fitness centers discounts, health and life insurance, private pension, lunch tickets;
  • Working mode: multicultural, self-organizing teams, agile environment.

Descrierea jobului

See section above

Descrierea companiei

Today technology is driving the world. And at METRO digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From eCommerce to checkout, to delivery software, we work on a wide range of products to meet the needs of our users - METRO’s customers and employees from across 25 countries.

Publicat 27 ian. 2022 Reactualizat 24 feb. 2022 Expiră 26 feb. 2022
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