What are we looking for?
A good level of French is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!
What will your job be about?
Genpact continuously hires French speakers in areas like:
Your job will involve invoice and payment processing or making sure that your customers' clients make accurate payments and adhere their deadlines and agreed policies. Also, reconciling the accounts of the vendors and reporting activities could be another set of daily responsibilities. Accounting skills aren't a “must” as we will teach you everything you need to know.
How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will provide support for user requests around hardware, software, network and service issues and you will coordinate incident resolutions with Level 2 and Level 3 staff.
This role is a key link between your clients and their providers, as you will oversee the process of supplies’ delivery. Deep understanding of your clients' business, great negotiating skills and market awareness is required from you to become a trusted partner for our customers.
You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe. How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
We welcome you to be our next Genpacteer!
We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.
We are Genpact. Transformation happens here. Come, be a part of our exciting journey!
Our Romanian offices are located in Bucharest (Iride Business Park, Pipera) and Cluj-Napoca (United Business Center).