Digital Customer Success Writer

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Candidatul Ideal

We are looking for a great storyteller and communicator to help us develop compelling content. This person will be responsible for creating a variety of content pieces, including customer success stories, win stories, and go-live stories that document our client successes for our sales teams, partners and prospects.

The ideal candidate has a proven track record in persuasive writing, sales writing, and storytelling, creating compelling positioning and thought leadership content with a minimum of two years of experience writing B2B content. You should be able to distill complex technical information into easy-to-digest copy that engages, entertains, persuades, and inspires its intended audience. You will be accountable for understanding the business priorities and managing the quality execution and delivery of the content.

This is a global and highly collaborative role. You will be a part of the Content & Branding global team, working with the Content, Sales, Marketing, Delivery teams.

As a Customer Success Writer, you will:

· Support the sales and marketing teams in writing case studies, win stories, go-live stories and other customer success content
· Work with project managers and the sales team in the development and completion of your tasks
· Gain approval from our clients on the customer success stories you will write
· Create the abstract and final copy for new award submissions, and manage the entire award submission process
· Own the entire customer documentation process and make the copy you produce available for the extended team by backing up your materials in our storage systems
· Collaborate on projects involving the work we did for our clients or any other company success story
· Be a custodian for content quality and consistency throughout the company.

Descrierea jobului


· Fluent English speaker with excellent writing and editing skills
· Proven experience with B2B communications with a minimum of two years as a copywriter
· Experienced in developing persuasive, innovative, and compelling content pieces
· Able to interview and research to develop vibrant stories that align with the company’s business goals
· Highly creative, collaborative, and able to work quickly and independently to complete projects with minimal guidance
· In possession of solid project and process management skills with a proven track record in driving tasks through from concept to completion

Descrierea companiei

OSF Digital is a top digital transformation specialist and leading global commerce solutions company.

We possess expertise in omnichannel integrations, internationalization, and commerce optimization and help brands succeed against the challenges present in the world’s rapidly changing digital environment.

Publicat 20 mai 2022 Reactualizat 17 iun. 2022 Expiră 19 iun. 2022
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