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Who are we looking for?
We are looking for a passionate, dedicated and goal-driven person, who enjoys getting (and overcoming) a new challenge every now and then! As with every premium client, the bar is set high, and we are expected to rise up to it.
The successful candidates are expected to be able to work independently, and to study and research on their own, using our vast Confluence pages. Of course, when needed, they should reach out to their more experienced colleagues and ask for help, rather than to wait for help to be offered to them. The ability to work under pressure and with strict deadlines is a must, as there are various ad-hoc requirements that will come up on any regular day.
At the moment, there is room from improvement, and we are looking for somebody who can see the gaps, and fill them in. For example, when noticing that there is manual work done where an automation can be implemented using a pgAgent, we expect our new colleague to propose that automation and discuss with the team lead about it.
What is the job?
The open positions are for developers working together with the support team to improve and optimize the system. Since we offer 24/7 support, the schedule can be quite flexible, so feel free to apply and let us know what would be a best fit for you. The job is remote, on a work laptop which we will provide you with. When the global situation allows, we will have yearly on-site training sessions in Bucharest.
What are the specific tasks?
We work using a Remedy ticketing system. Incidents are sent over to us with a brief analysis, and based on the severity of the incident, we have to provide a solution within a time frame ranging from 1 hour to 4 days.
The tasks at hand are outlined below:
- Process incoming tickets - classify them, analyze them, solve them;
- Analyze root cause of the multiple identical tickets;
- Analyze and link certain tickets to Problem tickets;
- Monitor servers;
- Be involved in system optimization (if you find a possible improvement, implement it in coordination with the dev team);
- Perform other tasks as assigned by management;
What are the requirements?
Who are we?
We are a medium-sized IT company working exclusively for one of the largest IT companies in Romania, and in the world. We focus on Level 2 and 3 operational support for premium companies in the automotive industry. We are based in Bucharest, with offices in Sibiu and Oradea, but our team is spread out throughout the country.
What do we offer?
Compania aceasta caută candidați cu un anumit set de abilități. Acest test îl va ajuta pe angajator să aleagă cea mai potrivită persoană pentru job. Testul va fi în engleză sau în limba străină pentru care aplici și e posibil să conțină și un scurt video test.
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