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Publicat 02 Dec 2019 | Reactualizat 12 Dec 2019 | Expiră 01 Ian 2020

Delivery Account Executive with German

1 post

Criterii de selecție

  • Cunostințe de limba engleză, germană

Candidatul ideal

  • Language competency – good level of German, good level of English;
  • Ability to convey concepts and ideas effectively to a variety of audiences;
  • Good communication skills both verbal and written;
  • Ability to liaise with clients;
  • Proactive approach and self-motivated;
  • Ability to build strong relationships with remote delivery organization;
  • Attention to detail;
  • Familiarity with relevant service offers is a plus;
  • Understanding of workflow processes and ability to adapt; Strong IT skills - capable of using multiple systems following training;

Descrierea jobului

  • Ensure an efficient operation of the service delivery unit by maintaining the governance standards;
  • Manage escalations and offer assistance to common issues;
  • Carry out quality checks to ensure quality standards are maintained;
  • Involvement in issue resolution for internal and external issues;
  • Solves problems brought to their attention by the customer (internal or external);
  • Ensure that feedback from the client is sent to the management team to drive the improvement of services;
  • Contribute to more efficient work processes;
  • Help creating and maintaining process documentation;
  • Supports achievement of contracted SLAs and KPIs;
  • Ensures effective shared mailbox management;
  • Participate in team meetings and general inputs in day to day improvements;
  • Adherence to agreed processes;
  • Management of emails, phone calls to be done professionally and timely;
  • Standards maintained when using the Hub sites

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Website: http://www.hcltech.com

Delivery Account Executive with German  -  HCL Technologies Ltd.

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