Publicat 17 Aug 2021 | Reactualizat 16 Sep 2021 | Expiră 17 Sep 2021

CX - Customer Excellence Analyst (Eastern Europe Market)

1 post
Expirat
We are looking for someone who has:
· Engineering/Science degree.
· Good English is a must.
· Experience in the e-commerce industry is a differential, but not a requirement.
· Understanding of front-end development (HTML, CSS, JavaScript, React, etc.) is desirable;
· Experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.) preferred but not required.
· Willingness to travel to Brasil and Barcelona at least 2-3 times / year for trainings and Eastern Europe countries, depending on projects.

ABOUT THE TEAM AND THE OPPORTUNITY
Our “customer experience” team is the main interface between VTEX and its customers. We are looking for a quick learner who likes technology, wants to master the different scenarios of the VTEX platform, can develop creative solutions to our customers’ challenges and is always engaged in improving the customer-company relationship.
This is an entry position for high potential individuals. After a year as Support Analyst, the candidate will move to other areas in the company: project management, sales or customer success. In this role, you will:
· Investigate the platform’s technical scenarios to address customer’s business and technical questions;
· Understand the customer’s demand and use our ticketing system to solve our customers’ and partners’ questions and issues while leveraging our knowledge base whenever possible;
· Interact with different areas within the organisation, such as sales and R&D teams;
· Support account managers and project teams;
· Support our customers and partners.

YOUR COMPENSATION PACKAGE WILL BE
· Very attractive annual base salary depending on your experience and knowledge;
· Annual bonus of up based and defined by VTEX global guidelines and targets;
· Reimbursement of up to 65% for foreign language classes (English, Spanish or Portuguese);
· Possibility to work from home or remote locations a number of days / week, month, depending on the projects.
  ABOUT US VTEX is a global technology company focused on e-commerce products that have a daily impact on the work of thousands of people around the world. Through our products and services, we offer retailers a cohesive platform to run their entire business and provide their customers with the best shopping experience ever. VTEX was founded in 1999, and we provide e-commerce software in the Software as a Service (SaaS) model and omnichannel solutions. With a vanguard technological structure, VTEX is recognized by the Gartner and Forrester institutes as one of the global leaders in e-commerce solutions. More than 2800 renowned companies of varying sizes and segments, with operations in 28 countries and in global expansion, have at VTEX the solution for the online sale of their products, among them Whirlpool, Electrolux, C&A, Cencosud, Boticário, Avon, Disney, Sony, Staples, Nokia, TIM, Havan, Muffato, Telha Norte, Polishop, Fravega, Totto, Personal and Lego. OUR CULTURE We believe an idea with the ability to change the company's trajectory can come from anywhere. We work hard to maintain a flat organizational structure that eliminates the need for a formal hierarchy. At VTEX, it is your responsibility to proactively embrace the problems and solve them the best you can. Our main values are: Trust to be Trusted, Build for Community and Be Bold.We cultivate an open and inclusive environment where everyone can contribute. This translates into some perks such as not having a dress code but also into a flat organization, open meetings and a candid feedback culture. We believe that inclusion inspires innovation and strong teams thrive inside diverse environments. We are committed to a hiring process that ensures equal opportunities for all, regardless of ethnicity, gender, disability, sexual orientation, gender identity or religion.
Expirat
CX - Customer Excellence Analyst (Eastern Europe Market)  -  VTEX Ecommerce Platform Limited

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