Candidatul Ideal
We’re looking for a Customer Support superstar to lead our client success efforts at Blindspot – a fast-growing self-serve advertising platform enabling businesses to run campaigns worldwide.
In this role, you’ll be the champion of customer happiness, managing support operations, solving real-time issues, and gathering insights that shape our product roadmap. If you love working cross-functionally, thrive in fast-paced environments, and are obsessed with customer satisfaction, this one's for you.
Your mission: to increase customer satisfaction (CSAT), loyalty (NPS), and advocacy while identifying and eliminating pain points across the customer journey.
Please note that this is a full time role, in Bucharest, Romania, however working hours are Eastern Standard Timezone (New York City).
In this role, you’ll be the champion of customer happiness, managing support operations, solving real-time issues, and gathering insights that shape our product roadmap. If you love working cross-functionally, thrive in fast-paced environments, and are obsessed with customer satisfaction, this one's for you.
Your mission: to increase customer satisfaction (CSAT), loyalty (NPS), and advocacy while identifying and eliminating pain points across the customer journey.
Please note that this is a full time role, in Bucharest, Romania, however working hours are Eastern Standard Timezone (New York City).
Descrierea jobului
Responsibilities
🔧 **Customer Support & Operations**
- Lead and improve daily support processes, ensuring fast, high-quality service across email, chat, or helpdesk systems.
- Handle complex customer queries and act as the go-to escalation point for tricky situations.
📊 **Customer Insights & Optimization**
- Collect and analyze customer feedback to boost satisfaction scores (CSAT, NPS).
- Translate data into actionable improvements that streamline the user journey.
- Support client retention by proactively engaging and assisting at-risk accounts.
🤝 **Cross-Team Collaboration**
- Work closely with Product, Marketing, and Sales to ensure the customer voice is heard in product decisions.
- Relay recurring issues and suggestions to inform feature prioritization.
🚀 **Process Improvement & Automation**
- Audit current workflows to find bottlenecks and introduce scalable support practices.
- Implement and optimize support tools (like Zendesk or Intercom) to drive efficiency.
🎯 **Customer Advocacy**
- Foster long-term loyalty by building relationships with power users and key clients.
- Build resources (FAQs, onboarding guides, videos) to empower customers to succeed on their own.
-Identify potential leads and advocate for account growth opportunities.
-Demonstrate strong problem-solving skills to assess, resolve, or escalate client issues effectively.
Requirements
✅ **You’ll Succeed If You Have:**
- Outstanding communication skills—you can empathize, clarify, and guide users with ease.
- A problem-solving mindset, and the ability to stay calm under pressure.
- Hands-on experience with tools like Zendesk, Intercom, Hubspot, Pipedrive or similar.
- Data-savvy: you’re confident analyzing customer trends to improve performance.
💡 **Bonus Points For:**
- Experience in advertising or media platforms.
- Familiarity with the programmatic ad space or digital out-of-home (DOOH) ecosystem.
- Previous startup or scale-up environment experience.
Benefits:
-Professional development opportunities;
-A collaborative and innovative work environment;
-Competitive salary and an opportunity to work with some of the best brands in the world
If you're ready to elevate the customer experience and help users thrive on a global platform, apply now and join the future of advertising at Blindspot.
🔧 **Customer Support & Operations**
- Lead and improve daily support processes, ensuring fast, high-quality service across email, chat, or helpdesk systems.
- Handle complex customer queries and act as the go-to escalation point for tricky situations.
📊 **Customer Insights & Optimization**
- Collect and analyze customer feedback to boost satisfaction scores (CSAT, NPS).
- Translate data into actionable improvements that streamline the user journey.
- Support client retention by proactively engaging and assisting at-risk accounts.
🤝 **Cross-Team Collaboration**
- Work closely with Product, Marketing, and Sales to ensure the customer voice is heard in product decisions.
- Relay recurring issues and suggestions to inform feature prioritization.
🚀 **Process Improvement & Automation**
- Audit current workflows to find bottlenecks and introduce scalable support practices.
- Implement and optimize support tools (like Zendesk or Intercom) to drive efficiency.
🎯 **Customer Advocacy**
- Foster long-term loyalty by building relationships with power users and key clients.
- Build resources (FAQs, onboarding guides, videos) to empower customers to succeed on their own.
-Identify potential leads and advocate for account growth opportunities.
-Demonstrate strong problem-solving skills to assess, resolve, or escalate client issues effectively.
Requirements
✅ **You’ll Succeed If You Have:**
- Outstanding communication skills—you can empathize, clarify, and guide users with ease.
- A problem-solving mindset, and the ability to stay calm under pressure.
- Hands-on experience with tools like Zendesk, Intercom, Hubspot, Pipedrive or similar.
- Data-savvy: you’re confident analyzing customer trends to improve performance.
💡 **Bonus Points For:**
- Experience in advertising or media platforms.
- Familiarity with the programmatic ad space or digital out-of-home (DOOH) ecosystem.
- Previous startup or scale-up environment experience.
Benefits:
-Professional development opportunities;
-A collaborative and innovative work environment;
-Competitive salary and an opportunity to work with some of the best brands in the world
If you're ready to elevate the customer experience and help users thrive on a global platform, apply now and join the future of advertising at Blindspot.
Descrierea companiei
Blindspot is a leading media company specializing in billboard advertising, providing access to over one million billboards worldwide. We empower startups, SMEs, and PMIs to gain the same visibility as large corporations. Our platform enables users to easily select billboards or street screens, upload images or videos, and have their ads live on the specified date.
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