Customer Support with Italian and English (Cluj-Napoca)
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If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.
Your main responsibility will be to answer enquires coming from end users via phone, email, chats or forums.
REQUIRED SKILLS AND EXPERIENCE:
Proficiency in Italian and English
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A pro-active approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
The main purpose of this role is to work closely with our clients to provide professional and efficient support to their final customers. You need to effectively use your excellent customer service skills for customers, assist them with their inquiries over the phone or by email, and always give the best resolution. We work in a fast-paced environment and flexibility matters.
- To respond to all client activities within given timescales, efficiently, effectively and accurately.
- To develop and maintain a full knowledge of client processes and services.
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
- Logging of all activities accurately and in line with procedure within client CRM tool.
- Responsible for maintaining and updating all administration.
- To meet and exceed daily/weekly targets.
Join our team of professionals at SYKES (now part of Sitel Group) and we will offer you:
- Paid professional technical training
- Monthly performance-based bonuses
- 20 RON/day meal tickets
- Private medical insurance
- Various discounts for restaurants, travelling etc.
- A well-defined career path with many opportunities to grow in different directions
- Exposure to a multicultural and multilingual environment.
SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.
Learn more at www.sitel.com